Human Resource Employee Relations

MARY NJOKI MWAI

P.O. BOX *****, RUAKA.

Telephone: 075*******

E-Mail: ***********@*****.***

PROFESSIONAL SYNOPSIS

Highly driven human resource professional with professional experience in the Human Resource Operations, administration, and personnel management. Proven ability to enhance HR policies and programs and ability to build productive relationships with both internal and external departments to inspire the achievement of company objectives. KEY PROFESSIONAL SKILLS

• Excellent oral and Written communication skills

• Reporting Skills-I can prepare written reports. This is a skill that I have developed through my course work.

• Computer Literacy: proficient in Microsoft Office, Advanced Excel and PowerPoint

• Good Organization Skills-I stay organized and focused on the projects at hand, manage my time well and can meet deadlines.

• Team player-I am a great team player in anything that will help in the achievement of organizational objectives.

WORK EXPERIENCE

Phillips International Auctioneers –Debt Collection officer March 2025-September 2025

• Contacting debtors via phone calls, emails or contacting them in person, informing them of their obligations and due dates and responding to queries or disputes regarding debt balances.

• Negotiating repayment plans that work for both the debtor and the company and offering settlements or alternative payment options when appropriate.

• Reviewing overdue accounts and identifying those requiring collection efforts and keeping accurate records of outstanding balances and payment history.

• Maintaining detailed records of all communications and transactions and preparing regular reports on collections progress.

• Ensuring all collection activities comply with local debt collection laws and regulations and coordinating with legal terms when legal action is required.

• Working closely with legal departments and escalating unresolved cases to higher management or legal terms.

• Conducting in person visits (mainly in commercial or field-based collections and verifying debtor location and assets if needed for recovery efforts.

• Skip tracing hard to find debtors who have changed contact details or moved without notification by using tools and databases to gather updated contact information Kenya Medical Supplies Authority- Human Resource Intern (PSC) February 2024-January 2025

• Liaising with departmental heads to update job descriptions, placing adverts, and assisting in the entire recruitment and selection process including participating in the interviews, as and when required.

• Supporting the development of effective induction plans and probationary objectives in liaison with departmental heads.

• Preparing staff contracts and monitoring expiry of the same. Liaising with departmental heads to identify and notify staff in advance of the renewal, or non - renewal of their contracts and keeping all communication in record.

• Track applicant flow, maintain a database of qualified candidates for future consideration, help collect and analyze recruitment data.

• Assisting in performance management process and ensuring timely completion and follow up thereof, and providing tools, coaching, and tracking guidelines to assist supervisors to ensure effective appraisal process.

• Following up on actions developed from the staff appraisal plans including training, salary reviews, job changes, and recognition.

• Assisting in payroll.

• Support implementation and monitoring of the HR policies and procedures.

• Support in file audits and maintaining the existing filing system. BBOXX Capital Kenya Limited-Human Resource Intern- October 2023-January 2024

• Assisting in recruitment by screening resumes and shortlisting applicants.

• Scheduling interviews and ensuring all materials needed for interviews are ready.

• Calling and inviting the shortlisted candidates for interviews.

• Attending interviews and preparing reports.

• Organizing and conducting training with departmental heads for the selected candidates to enhance their skills and knowledge.

• Conducting induction for the new staff.

• Ensuring that new staff have all the necessary documents and maintaining a record both manually and electronically.

• Preparing contracts and following up with the staff to ensure that both contracts and job description are fully signed and a copy returned to the HR office.

• Maintaining accurate and up -to -date employee records including contracts, personnel files and other relevant documents both electronically and manually.

• Dealing with employees’ issues regarding human resources.

• Assisting with day-to-day human resource functions and duties. Origen Fresh EPZ Limited-Human Resource Attaché January 2023-May 2023

• Assisted in recruitment tasks such as resume screening, scheduling, and coordinating the interview with departmental heads.

• Advertising job vacancies on various platforms and removing the postings once the positions are filled.

• Assisted in Coordination of new employee induction process.

• Assisting in planning and execution of company events.

• Gathering payroll data.

• Updating HR related reports such as weekly reports and interview reports.

• Ensuring timely renewal of contracts.

• Maintaining accurate and up-to-date employee records both electronically and manually.

• Drafting and sending offer letters or emails to candidates.

• Preparing monthly payroll inputs and submitting for final payroll processing.

• Assisting with performance management procedures such as liaising with departmental heads to ensure probation reviews are conducted on time.

Delmonte Kenya Limited – Human Resource Attaché January 2020-March 2020

• Updating company databases by inputting new employee contact information and employment details.

• Screening potential employees' resumes and application forms to identify suitable candidates to fill company job vacancies.

• Organizing interviews with shortlisted candidates.

• Posting job advertisements to job boards and social media platforms and in corporate social responsibilities.

• Assisting in company events such as issuing incentives to employees.

• Preparing and sending offer and rejection letters or emails to candidates.

• Coordinating new hire orientations.

• Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.

• Keeping a record of employees’ leaves both manually and electronically. EDUCATION

Bachelor of Business Management (Human Resource Management Option)-2021-2023 Mount Kenya University

Attained: Second Class Upper Division

Diploma in Human Resource Management

Mount Kenya University

Attained: Credit 1

Kenya Certificate of Secondary Education

Mary Leakey Girls High School

Attained: C plain.

Please feel free to contact the under mentioned in regard to my competence, work, ethic, performance and/or any other aspect with respect to me:-

Anastacia Masika,

Human Resource Manager,

Tausi Assurance,

Mobile 072*******,

Email:

****************@*****.***

Jacqueline Maringa,

Credit Control Accountant,

Telkom Kenya Limited,

Mobile 071*******

Email :************@*****.***

Kelvin Muhatia,

Senior Human Resource Officer

Kenya Medical Supplies Authority

Mobile 071*******

Email:*************@*****.***

Contact this candidate