Human Resources Benefits Administrator
Resume:
*Natalie Eileen Marsh
Coatesville, PA
gnat***@comcastnet
linkedincomin/in/natalie-e-marsh
Human Resources Benefits Administrator with 30+ years of experience in benefits operations and employee support. Deliver data-driven benefits solutions with operational excellence to provide a stellar employee experience
Employment: Software Skills:
Vanguard Workday Salesforce ServiceNow
Malvern, PA. Outlook Oracle
Microsoft Office Suite
Benefits Administrator/Total Rewards Specialist Tier Two 2008-Present
Administer comprehensive benefits, enterprise-wide for 20K+ crew, ensuring continuous support from new hire through retirement and wellness activities
Analyze and resolve elevated crew member issues with empathy and consistency
Research, code and submit 1095-C in Workday and state reporting to meet IRS deadlines
Led Customer Access Testing (CAT) for open enrollment to achieve 100% error-free delivery
Partner with external and internal vendors to build strategic working relationships and create efficiencies
Streamlined a piece of the life insurance benefit across three departments, saving 20+ hours annually by identifying and implementing a unified process
Perform regular audits as needed to comply with key controls and SOX requirements
Pay invoices and update cost analysis along with vendor reports timely and accurately
Update all procedures to be compliant with Internal Audit and for back-up coverage
Present as benefits subject matter expert for new hire orientation, leave of absence, and retirement programs
Complete Occupational Safety and Health Administration (OSHA) reporting
Audit retro-active deductions, and other reports so paychecks and benefits are accurate
Benefits Associate, 2003-2008
Responded to crew inquiries, regarding benefits timely and with accuracy and care
Developed and maintained strong understanding of Vanguard policies, procedures and legal requirements
Researched and resolved crew issues in a timely manner by collaborating with other departments and vendors
Maintained and updated crew member confidential information and provided updates to crew and manager
Informed management of possible trends, education opportunities and suggestions to improve operations
Processed transactions across benefit related programs for open enrollment and crew on leave
Trained Crew Central on open enrollment and benefits updates
Processed health benefit elections, and open enrollment for crew on leave
Training Delivery Coordinator (TDC), 2000-2002
Built strong relationships across all crew levels to ensure satisfaction with Vanguard University procedures, materials, and course delivery
Managed training logistics and project coordination across department, vendor, and business areas
Maintained accurate and detailed training records
Coordinated the centralization and maintenance of materials with Publication and Ikon
Completed purchase requisitions and approved invoices for training and travel/expenses
Partnered with vendors for off-site and dedicated public and private enrollments for Vanguard
Resolved issues proactively prior to training to ensure smooth execution
Supported Vanguard’s commitment to Unmatchable Excellence by leading teams and identifying operational solutions
Promoted teamwork by demonstrating flexibility and assisted other team members and management on projects and daily tasks
Service Associate / Resource Administrator, 1995-2000
Managed daily resource allocation for 60+ associates to meet department and division service level goals with consistency and quality
Directed and evaluated team performance
Communicated department status to all levels of management expeditiously and accurately
Served as the centralized point of communication for issues that affect production
Implemented automation initiatives to improve resource management
Participated in divisional project team to establish a new site
Reviewed and approved vacation requests for PA and NC through on-line allotment bank calendar
Documented procedures relating to the changing needs of the business objectives
Senior Representative, 1993-1995
Client Service Representative, 1989-1992
Education: Moravian College, Bethlehem, PA. BA Human Resource Management
Contact this candidate