Customer Service Representative

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Joseph Anikwe

587-***-**** Calgary, Alberta ************@*****.***

Customer Service Representative

Optimizer Detail oriented Adaptable

Professional Summary

Dedicated with efficient interpersonal skills and have the ability to handle high-volume interactions while maintaining a positive brand image. Proven ability to manage customer inquiries, resolved complaints efficiently, and ensured client satisfaction, demonstrating a commitment to both service quality and positive outcomes. Core Competencies

Customer Support and Communication

Complaint Resolution and Follow-up

Time Management and Multitasking

Conflict Resolution and Emotional Intelligence

Telephone, Email and Live Chat Support

Team Collaboration and Continuous Improvement

Proficient in data gathering

Computer/Software skills - proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) Relevant Professional Experience

Customer Service Officer

University of Lagos Mar 2021 – Oct 2025

Handled 80+ client inquiries daily across email and phone channels with 95% CSAT score.

Served as the first point of contact for inquiries and provides administrative and communication support to ensure a positive experience for students, parents, and staff.

Handled incoming calls, emails, and in-person inquiries; direct them to the appropriate departments or staff members.

Provided information about school policies, schedules, events, and procedures.

Maintained accurate student and visitor records, manage attendance registers, and support admissions processes.

Worked with teachers, administrators, and support staff to ensure smooth daily operations.

Assisted in preparing newsletters, circulars, and other communication materials.

Updated and managed databases for students, staff, and school events. Education

Certificate in Statistical Data Management CTA, Accra, Ghana. 2007 References

Available upon request

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