Customer Service Data Entry

BERNICE M DOHN

*** ********** *****, *******, ** 06460 203-***-**** ***********@*****.***

Customer Service Representative / Data Entry Professional / Office Manager

PERFORMANCE PROFILE

Highly motivated, creative, and innovative within the business environment. Results driven professional with strong leadership skills. Service oriented, knowledgeable in dealing with customer satisfaction, committed to problem solving. Adept in time management, excellent communication skills, organized, focused on the task at hand. Reliable, hardworking, dedicated, passionate individual. Superior service/product resulting in a high quantity, lasting experience.

CORE COMPETENCIES

Exceptional interpersonal communication skills Energetic, outgoing, passionate

Works well independently or as a team member. Committed to learning

Excellent multi-tasking skills Enthusiastic, personable, and

Knowledgeable and resourceful professional

WORK HISTORY/ EXPERIENCE

Canine Chef, LLC (2023-current)

Business Owner

Preparation of nutrtion based homemade dog food and dog treats

Customer service skills, strong telephone, email and computer skills

Participating in po-up events, sales and delivery

Forever in My Heart Foundation, Middletown, CT (2020)

Service Dog Trainer

A non-profit organization using rescue dogs to be trained as service dogs for disabled veterans within the community. Training provided by Hop River Shepherds.

●Basic training commands: sit, down, stay, wait, come, heel, off, no

●Intermediate and advanced training commands: place, look, leave it, get it, bring it, give it, hold, stand, push and pull doors, retrieve dropped item, locate misplaces item, socialization, focus on the task, and avoid distractions

Defy Ventures Inc., New York, NY (2018-present)

Facilitator/Entrepreneur in Training

Nationally recognized management training program and startup incubator, providing MBA-like training with faculty from Harvard and Stanford Business Schools.

●Extremely competitive program, graduated September 2018

●Received employment/business mentoring from top investors and executives

●Engaged in hands-on leadership, management, and entrepreneurial training

●Development of team-building skills, emotional intelligence, innovative spirit, and endurance

●Competed in Shark Tank style business pitch competition

Educating Canines Assisting with Disabilities, Torrington, CT (2016)

●288 hours completed in Service Dog Training

●Basic commands to advanced commands

Premier Accounting & Bookkeeping Services LLC, Milford, CT (2008-2016)

Professional hands-on business owner dedicated to exceptional customer service, working within set time frames, servicing over 150 clients yearly

●Full-charge bookkeeping services providing accurate financial records to small businesses, effective time management

●Tax preparer responsible for timely filing of federal and state tax returns

●Familiar with financial statements and business planning

EDUCATION

Stratford Career Institute, St. Albans, VT (2018)

Certified Canine Specialist

●Physical characteristics of dogs and different dog breeds

●Safe home environment

●Dog training, behavior issues, nutrition

●Business plan: customers, employees, and needs and services

●High honors

Sacred Heart University, Fairfield, CT (2005-2010)

Bachelor Degree in Accounting

●GPA of 3.5

Norwalk Community College, Norwalk, CT (2000-2005)

Associates Degree in Accounting

●GPA of 3.7 with Dean’s List Standing

VOLUNTEER LEADERSHIP

Mentor WORTH Young Adult Program (18-25 year old females)

Defy Ventures EIT, Peer Facilitator, Mentor, Tutor

Mentor for Reentry: resume building, interviewing, networking

Mentor Sisters Standing Strong

Facilitator for Catholic Retreats, Judy Dworin Performance Project

Peer Facilitator for Mindfulness Meditation, Soul Collage Art Therapy, MasterCla

CERTIFICATIONS AND TRAININGS

Certified Canine Specialist November 2018

ECAD Certified (Educating Canines Assisting with Disabilities) November 2016

Forever In My Heart Foundation December 2020

Baylor University, Hankamer School of Business; Career Readiness September 2018

Vera Institute of Justice; Restoring Promise Initiative Training May 2018

Therapeutic Touch March 2020

Culinary Arts Apprenticeship, February 2018 & ServSafe Certified May 2017

Hospitality Operations Technology Certification January 2017

American Hotel and Lodging Certified Guest Service Professional February 2017

START Certified (Skill, Task, and Results Training) February 2017

QuickBooks Pro Advisor, Microsoft Office, Payroll Services, Bookkeeping and Internet

INTERESTS

Family, Canines, Sports, Dancing, Cooking, Nutrition, Creative Design, Crafts, Music

Contact this candidate