Customer Service Sales Associate

Catherine A. Schlotterer

*** ***** ****** ***** 224-***-**** (Cell)

Palatine, Illinois 60067 ************@*****.***

Nordstrom – Schaumburg, IL

Customer Service Experience 2024 - current

Responding to inquires

Resolving complaints

Processing orders, providing product information and maintaining customer records Assistant Department Manager, Women’s Apparel 2022 – 2024 Assisting a team of 19 personal to help reach department metrics and teaching selling

2024 – $24 million sales volume

Sales Associate 2018 - 2022

Services customers by helping them select products.

Approaches and receives customers in a welcoming matter.

Drives sales through engagement of customers, suggestive selling and sharing product knowledge.

Direct customers by escorting them to racks and counters.

Provides outstanding customer service.

Documents sales by creating or updating customer profile records.

Manage financial transactions.

Assists with inventory including receiving and stocking merchandise.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Merchandising inventory.

Reddington Bridal – Park Ridge, IL

Bridal Consultant 2014 – 2018

Meet and consult with clients on an individual basis during a private exclusive gown appointment at the family owned bridal boutique.

Developed a trusting relationship and positive rapport with all clients.

Assisted brides in selecting and accessorizing their wedding gown.

Consistently met and exceeded corporate sales goals.

Prioritized tasks and responded to business emails.

Resolved customer concerns in an efficient and pleasant manner.

Responsible for periodically checking orders and keeping brides informed of the location of their orders. Caregiver 2010 – 2016

Cared for ailing father-in-law that lived with Alzheimer’s disease.

Provided living activities, personal grooming, administered medications.

Prepared meals, grocery shopped, took care of household, paid personal bills. Lakeshore Dental –Glencoe, IL

Office Manager 2000 – 2014

Managed a private dental practice.

Maintained personal contact etiquette.

Scheduled all patients’ appointments, maintaining its accuracy and productivity.

Processed all medical and dental insurance.

Completed employee payroll and maintained payroll records.

Set-up the practice’s tax liability accounts.

Catherine A. Scholotterer page 2

Lakeshore Dental –Glencoe, IL (continued)

Maintained the practice’s bookkeeping, patient ledgers and checkbook registers.

Handled physician’s personal accounts for private financial matters. EDUCATION

William Rainey Harper College, Palatine, IL - Attended various business courses Echols International Hotel School, Chicago, IL – Attended management courses Machinery System International (Coop Program) – Completed sales training and telemarketing

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