Call Center Customer Service

Tanysha A Ramirez

n 510-***-**** )n ******@*****.***

Professional Summary

Administrative and Customer Service Professional with 8+ years of experience in healthcare, transportation, and retail operations. Skilled in managing patient intake, call center communications, scheduling, and data entry with accuracy and empathy. Adept in EHR and CRM systems (Epic, NextGen, Salesforce) and committed to confidentiality, efficiency, and regulatory compliance in fast-paced environments.

Core Skills

Office Administration & Filing, Customer Service (Phone, Email, In-Person), Data Entry & Records Management, Appointment Scheduling & Calendar Coordination, Medical Call Center Operations, Microsoft Office & Google Workspace, CRM & EHR Systems (Epic, NextGen, Salesforce), HIPAA Compliance, Multi-Line Phone Systems, Team Leadership & Staff Training Professional Experience

Call Center Representative / Patient Services

Watts Healthcare Corporation – Los Angeles, CA Dec 2021 – Present

• Handle high-volume inbound calls for appointment scheduling, lab inquiries, and prescription refills.

• Record and update patient data in EHR (Epic), ensuring accuracy and HIPAA compliance.

• Communicate with clinical and administrative departments to support seamless patient care.

• Assist in onboarding and training new employees on call center procedures and software systems. Administrative Assistant / Customer Service Representative Tarzana Treatment Centers – Woodland Hills, CA Mar 2019 – Nov 2021

• Provided front-desk and intake support for patients in a behavioral health center.

• Scheduled appointments, verified insurance, and processed patient forms.

• Maintained accurate records in the EHR system while ensuring HIPAA compliance.

• Collaborated with clinical staff and billing teams to coordinate care and documentation. Maintenance Data Entry Clerk

MV Transportation – Los Angeles, CA Jun 2017 – Apr 2019

• Entered and maintained vehicle maintenance records in fleet management software.

• Managed inspection logs, repair orders, and preventative maintenance schedules.

• Verified mechanic notes and inventory usage to ensure compliance with safety standards.

• Produced reports for audits, increasing documentation accuracy by 25%. File Clerk / Office Assistant

Pacifica Foods Co. – Huntington Park / Vernon, Los Angeles, CA Jan 2015 – May 2017

• Organized and maintained shipping, invoice, and quality control files.

• Provided administrative support including data entry, photocopying, and office coordination.

• Assisted with inventory tracking, vendor correspondence, and document management.

• Improved document retrieval processes, reducing errors by 30%. Customer Service Associate

Natera – San Carlos, CA May 2012 – Nov 2015

• Managed customer inquiries via phone and email with accuracy and professionalism.

• Coordinated with laboratory and clinical teams to resolve patient and provider concerns.

• Documented cases and maintained records in company CRM systems.

• Supported billing and account questions, escalating issues as necessary. Team Manager / Customer Service

Gucci – Los Angeles, CA 2010 – 2013

• Led a team of sales associates to deliver exceptional luxury retail customer service.

• Oversaw daily store operations, including staff scheduling and performance management.

• Assisted customers with product selection, upselling, and resolving inquiries with professionalism.

• Managed inventory, merchandising, and visual displays to uphold brand standards. Education

Associate of Arts – Business Administration

Evergreen Valley College – San Jose, CA

High School Diploma

Yerba Buena High School – San Jose, CA

Certifications

Certified Nursing Assistant (CNA) – Hylond Healthcare Vocational License in Cosmetology – Marinello Schools of Beauty References

Available upon request.

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