Customer Service Representative
Resume:
Euclid, Ohio *****
**********@*****.***
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OBJECTIVE
Dedicated healthcare professional
with proven success in managing
training initiatives and overseeing
documentation for
community-based programs.
Recognized for exceptional
communication skills, effective
planning, and meticulous
organizational abilities. Aiming to
leverage these strengths to
enhance healthcare delivery and
community engagement.
SKILLS
• Training skills
• Healthcare advocacy
• Community-based resources
• Assignment management
• Health coaching
• Healthy living plans
• Informational materials
• Public outreach
• Resource advocacy
• Encounter documentation
• CPR Certified
• Multitasking Abilities
• Health screening
• Data Collection
• Medical Terminology
• Organized and detail-oriented
Ronesha M. Taylor
WORK EXPERIENCE
August 2023 - Current
Community Health Worker Cleveland Clinic Cleveland, OH October 2017 - August 2023
Administrative Assistant II Cleveland Clinic Cleveland, OH March 2012 - October 2017
Radiology Imaging Specialist Cleveland Clinic Cleveland, OH Building community via chats, posts, and interactions, conducting in-person and telephonic non-clinical assessments to understand member care needs, preferences, and socioeconomic barriers, evaluating the home environment as needed, assisting member with scheduling physical health and behavioral health office visits, acting as an enrollee advocate with providers, community resources, schools, and others, supporting enrollee compliance with their care plan, medication, and treatment, supporting enrollee self-management, building and maintaining relationships with providers and community resources to support enrollee referrals, Implementing community assessments to identify community resource gaps
•
Responsible for triaging high volume calls, inputting phone encounters to clinical team, administer calendar and schedules management, compose and prepare a variety of correspondences (e.g., reports, forms, presentation materials, messages, etc.) as required, coordinates management functions and assists in special projects, preparing traveling arrangements(e.g., flights, hotel, reimbursement, etc.), sorting and receiving/sending faxes, e-mails, messages, voicemails, scheduling patients' appointments, routing medication refills, acting as a liaison between internal and external customers
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Responsible for high volume incoming calls from patients/facility, data entry, file maintenance, sending/receiving faxes/emails, creating patients' imaging chart, processing patients'/facilities request for images, uploading patients' prior images from outside facilities, archiving/retrieving patients' records, informing patients of their images, patient pick up/drop per request, ordering/ stocking office supplies
•
EDUCATION
August 2024
Certificate Community Health Worker
Cuyahoga Community College, Cleveland, OH
June 2011
Ohio State University Human Development And Family Science Ohio State University, Columbus, OH
Completed 3 years
• Problem-solving aptitude
• Public health education
• Record-keeping
• Patient Advocacy
• Time management abilities
June 2008
High School Diploma
Cleveland School of the Arts, Cleveland, OH
CERTIFICATIONS
• Community Health Worker
• Basic Life Support
REFERENCES
References available upon request.
Contact this candidate