Customer Service Support

WONDERFUL HOHOME

PROFESSIONAL SUMMARY

I am a good administrative officer with a strong Customer Service background, I deliver exceptional support and ensure seamless operations. With expertise in office management software and excellent computer skills, I provide efficient solutions. My superb communication skills enable me to effectively interact with clients and individual via phone, email, and in person. I am reliable, enthusiastic, and diplomatic individual who enjoys resolving problems and helping others.

EDUCATION

• August 2011 to July 2014: Takoradi Polytechnic, HND Secretaryship & Management Studies.

• September 2006 to June 2009: Obuasi Senior High Technical School (WASSCE) PROFESSIONAL ASSOCIATION MEMBERSHIP

• 2011-2014: Associate Member (Association of Secretaryship and Management Student) POSITION HELD

• 2013-2014: Librarian (Pentecost Students and Associates) Takoradi Polytechnic.

• 2008-2009: Senior Girls’ Prefect (Obuasi Senior High Technical School). OSTS

• Address: P.O.Box KN 5694, Kaneshie-Accra.

• Phone: 055*******/024*******

•

• Email: ***************@*****.***

EXPERIENCES

Customer Support Executive 2022 - 2025

Fido Micro Credit

• Handling outbound and inbound calls.

• Resolving customer complaints and issues in a timely and professional manner

• Maintain customer records and data accuracy

• Updating customers on the status of their loan request

• Handling and escalating issues through CRM/ ticketing system

• Help with chat and email enquiries

• Serving walk-in customers

• Creating and resolving tickets.

Customer Retention Executive (Call center agent) 2020 - 2021 Startimes Ghana

• Answering phones from customers professionally and responding to customer inquiries and complaints.

• Handling and resolving customer complaints regarding product sales to customer service problems. • Providing customers with the organization’s service and product information.

• Identifying, escalating priority issues and reporting to the high-level management.

• Routing inbound calls to the appropriate resources.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints, and actions taken.

• Managing administration, communicating and coordinating with internal departments.

Customer Service Representative Team Lead

2017-2019

NAATOA Telecom Systems (Authorised Dealer for MTN Ghana)

• Resolving Customers issues and Complaint

• Educating Customers on the new Product and Service

• Sim Replacement

• Creating Dynamic Numbering

• Mobile money Attendant

• Mobile Money Pin reset

• Promoting Fraud awareness in the Office

• Preparing weekly report for the Company. (MTN Ghana)

• Electronic recordings of document

Secretary/Teaching Assistant 2014-2015

Archbishop Porter Girls’ Polytechnic (National Service)

• Perform Administrative duties including Photocopies, printing of documents etc

• Maintain Office equipment and ordered new stationery

• Recorded and distributed minutes of daily meetings

• Answered and direct phone calls Responding to queries

• Assisted in teaching Clerical Office Duties (DBS students)

• Manual and electronic Filing

Receptionist 2013

Awutu Senya East Municipal Assembly (Internship)

• Greet Visitors, answering their questions and directing them to proper location

• Answer phone calls and transfer to correct department

• Ensure entryway are clean at all times

• Typing of letters and attending to other correspondence

• Ran errands for the Director and the Municipal Chief Executive (MCE) in the Municipal Assembly

Field Officer 2012

Lower Pra Rural Bank (Internship)

• Coordinated use of internal and external knowledge and experience through teamwork

• Ensured best practices and lessons to optimize field activities

• Provide accurate information and recommendations to support decision making process for the bank.

SKILLS

• Communication

• Empathy and Patience

• Problem solving

• Time management

• Positive Attitude and adaptability

• Administrative support

• Basic data analysis

• Technical support

• Product or service knowledge

• Customer support specialist

• Excellent personal and interpersonal skill

• Adapt with Microsoft office.

CORE COMPETENCIES

• Commitment

• Integrity

• Self Confidence

• Team Player

• Patience

• Using my own initiatives to work on something.

SUMMARY OF STRENGTHS

• Computer Literate

• Able to work with or without supervision

• Easily adapt to different cultures and environments

• Fast learner and a team player

• Leadership capabilities.

LANGUAGE SPOKEN

• English

• Twi

• Ewe

HOBBIES AND INTEREST

• Reading

• Writing

• Music

REFEREES

• Ama Apeatse

(Quality Assurance Analyst) Startimes Ghana.

Email: *******@*****.***

Contact: 054*******

• Mrs. Emelia Adjei

(Branch Network Service and Controller)

MTN Ghana

Email: ******.*****@***.***

Contact Number: 024*******

• Mr. Darrah Samuel

(Budget Analyst)

Awutu Senya East Municipal Assembly.

Tel: 024*******/050*******

Email: ************@*****.***

Contact this candidate