It Support Training Center
Resume:
HANI JADDOA HAWAS KHALEEL AL-SHAMMERI
Jahra, Kuwait
️ **********@*****.*** *********@*******.***
️ Date of Birth: 31/12/1986 Gender: Male Nationality: Non-Kuwaiti
Marital Status: Married Civil ID No: 286*********
CAREER OBJECTIVE
Motivated professional with a strong background in government relations, IT support, and administrative roles. Possessing strong leadership qualities, excellent communication skills, and a proven ability to manage multiple tasks under pressure. Seeking a challenging position where I can utilize my diverse skills and continue to grow professionally.
EDUCATION
bachelor’s degree in information technology and computing (BSc in ITC)
Arab Open University – Kuwait
CERTIFICATIONS & COURSES
CCNA – Cisco Networking ITI
Graphic Design & Video Editing Alawlama Training Center
Web Design (PHP, HTML, WordPress) Alawlama Training Center
Adobe Photoshop Alawlama Training Center
English Language Courses British Stanford Institute
Critical Thinking Workshop Arab Open University
NLP Course IRC & Gulf Life Insurance
Communication, Marketing & Customer Service Alawlama Training Center
Microsoft Office (XP, 2007, 2010) Alawlama & IRC
Typing Speed: Arabic – 65 wpm English – 50 wpm (word per minute)
TECHNICAL SKILLS
Languages & Technologies:
PHP, HTML, Java, C++, MySQL, ISQL
WordPress, FrontPage, Publisher
Adobe Photoshop
Video Editing Tools
Systems & Tools:
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Windows XP, Windows 7
Data Entry & Document Preparation
LANGUAGES
Arabic: Speaking – Excellent Writing – Excellent Reading – Excellent
English: Speaking – Very Good Writing – Very Good Reading – Excellent
PROFESSIONAL EXPERIENCE
Major Account Technical Officer (MATO) supervisor
Solutions by STC (Quality Net), Kuwait
Aug 2019 – Oct 2025
Provided technical support to major clients, ensuring service continuity and satisfaction.
Managed escalated technical issues with telecom and internet services.
Marketing Officer
Lamar Company for Elevators & Escalators
Jan 2019 – Jul 2019
Conducted market research and developed promotional strategies.
Maintained client relationships and managed marketing materials.
IT Support Specialist
Hamel Factory for Electrical Lighting
Feb 2016 – Nov 2018
Provided technical assistance and support for hardware/software issues.
Maintained system functionality and network troubleshooting.
Call Center Agent
Wataniya Telecom (Ooredoo), Kuwait
Aug 2015 – Jan 2016
Handled customer inquiries and technical support over phone channels.
Ensured high levels of customer satisfaction and complaint resolution.
IT Support Specialist
Al Khazemi Group of Companies
Jun 2012 – Oct 2014
Maintained IT infrastructure and supported internal staff.
Troubleshot hardware, software, and network issues.
IT Technical & Administrative Assistant (Evening)
Aman Takaful Insurance Company K.S.C.C
Aug 2014 – Oct 2014
Assisted in IT troubleshooting and administrative tasks.
Secretary and Administrative Assistant (Evening)
Dashti Charity Institution (Mabarat Dashti)
Apr 2013 – Oct 2014
Managed office administration and documentation.
Financial Consultant (Evening)
Gulf Life Insurance Company K.S.C.C
Feb 2011 – Feb 2012
Advised clients on insurance policies and financial planning.
Government Relations Officer (Typist & Conductor)
Ministry of Interior – Kuwait
Jun 2009 – May 2012
Typed and prepared official documents for immigration, medical, and fingerprinting.
Handled company finances and bank deposits.
Purchasing Manager
Dar El Imam Library
Aug 2008 – Feb 2009
Oversaw purchasing activities and vendor management.
Distributor
International Advertising Group
Jan 2008 – Jun 2008
Distributed advertising materials and maintained inventory.
Government Relations Representative & Reporter
Ministry of Education – Mutasim Primary School for Boys
Oct 2006 – Nov 2007
Assisted with administrative reports and government correspondence.
KEY STRENGTHS
Strong organizational and multitasking skills
Leadership and team collaboration
Excellent communication and interpersonal skills
Ability to perform under pressure
Creative problem-solving and adaptability
Contact this candidate