Michelle Olson
*** * ******* **, *** ***, Sioux Falls, SD 57105
Phone: 605-***-****
E-mail: ***************@*******.***
Summary
Detail-oriented professional with extensive experience in data entry, customer service, and administrative support. Skilled in managing client inquiries, processing orders, and ensuring accuracy in information handling. Proficient in Microsoft Office Suite and adept at fast-paced work environments. Work Experience
Data Entry (Current Role)
F.I.S-Fidelity Information Systems, Sioux Falls, SD February 2015 - Present
● Inputs amounts from checks and matches invoice amounts to check amounts.
● Keys in account numbers, invoice numbers, scan lines, and customer names. Data Entry
SOV Resources, Sioux Falls, SD
July 2014 - February 2015
● Input required data from medical forms, including addresses, names, dates, and procedure codes. Data Entry
AppleOne Employment, FIS Sioux Falls, SD
March 2013 - June 2014
● Input data from health care claims to produce electronic 835 forms.
● Verified amounts on checks scanned into the computer.
● Input data from scanned invoices to verify customer information and invoice amounts. Office Temp
Key Staffing, Sioux Falls, SD
July 2008 - July 2013
● Worked as an office temp, covering staffing shortages, vacations, and maternity leaves Mail Clerk
Nesco Resources Temp Agency, Pitney Bowes Sioux Falls, SD April 2011 - July 2011
● Distributed incoming mail and packages to appropriate departments.
● Sent mail and packages through USPS and UPS.
● Input daily numbers into the computer using Microsoft Office. Front Desk Personnel/Bookstore
Kilian Community College, Sioux Falls, SD
November 2006 - July 2008
● Distributed books and supplies to students, handling cash, credit cards, and charges.
● Answered and directed calls, and answered questions about class schedules and teacher contact information.
● Assembled and sent out information packets about the school and available degrees.
● Input student data into the computer, filed, and organized student folders. Inbound Customer Service Agent
Midco Call Center, Sioux Falls, SD
April 2004 - May 2005
● Assisted clients with product orders and answered questions about product availability.
● Provided account information and verified customer details accurately.
● Placed orders for various retail and home décor accounts. Education
University of Sioux Falls
Sioux Falls, SD
2008-2011: Worked towards a Bachelor's degree; coursework included business management, strategic management, accounting, and economics.
Kilian Community College
Sioux Falls, SD
2005-2008: Earned Associate's degree in Business Administration. Skills
10-Key efficient, 58 WPM, Microsoft Office (Word, Excel, Outlook, PowerPoint), Multi-line phone systems, Filing, Scanning, Customer Service, Data Entry (5+ years), Detail-oriented, Various office duties.