Customer Service Food Safety
Resume:
JENNIFER PHILLIPS
SKILLS
• Sanitation Procedures
• Health and Safety Regulations
• Food presentation
• Brand Awareness
CERTIFICATIONS
Food safety
Proven leader in bakery and deli management, notably with Greer's CashSaver, where I optimized workflows and spearheaded innovative merchandising, enhancing efficiency and sales. Skilled in sanitation procedures and fostering team morale, my strategies have consistently improved productivity and customer satisfaction. Expert in balancing food presentation with health and safety, driving brand awareness and profitability.
WORK HISTORY
August 2019 - Current
Deli/Bakery Department Manager Greer's CashSaver, Robertsdale, AL June 2017 - June 2019
Deli/Bakery Manager Winn Dixie Grocery Store, Robertsdale, AL Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
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Ensured consistency in product offerings by standardizing recipes and processes across the Bakery Department.
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Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
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Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
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Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
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Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
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Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
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Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
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Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
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Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
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Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
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Monitored inventory levels and identified opportunities for cost savings.
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Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
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Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
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CONTACT
Foley, AL 36535
**************@*****.***
April 2014 - June 2017
Bakery Assistant Manager Winn Dixie, Foley, AL
Managed inventory and reduced waste, resulting in cost savings for the bakery.
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Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
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Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
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Implemented cost-saving measures through careful analysis of ingredient usage patterns and adjusting order quantities accordingly.
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Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
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Coordinated catering orders for special events such as weddings, parties, and corporate functions to meet unique customer needs.
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Established strong relationships with vendors to negotiate favorable pricing on high-quality ingredients while maintaining budgetary constraints.
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EDUCATION
June 1991
High School Diploma
Mayde Creek High School, Houston, TX
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