Customer Service

Danyell L. Middleton

**** ****** ****** ****, *** 16

North Hollywood, CA 91605

Cell Phone: 626-***-****

Email Address: ****************@*****.***

Experienced Visual Merchandiser Manager with a passion for leadership and customer service. My sincerest desire is to utilize my leadership skills and work ethic to better my professional environment. I aim to use my knowledge and experience to enhance the Essential brand.

EDUCATION

Brooks College, Long Beach, California

Diploma: Bachelors in Visual Merchandise and General Education

August 2003 – May 2007

Blair High School, Pasadena, California

Diploma: High School Diploma

August 1998 – May 2002

PROFESSIONAL EXPERIENCE

H&M Topanga,ca

Visual Merchandiser

May 2006 - Present

● Serves as a leader within the store, responsible for opening and closing, cash management, and monthly inventory planning.

● Style mannequins and displays according to H&M guidelines.

● Check in materials, build props, and ensure the store is presentable to enhance the customer experience

● Responsible for training and mentoring other employees on best practices for store presentation and customer service.

● Taking appropriate action to increase sales within the store.

Starbucks Pasadena, CA

Barista

June 2005 – May 2007

● Responsible for providing a quality experience for customers.

● Making coffee, tea, and other drinks to customer specifications.

● Operates cash register and responsible for opening and closing location.

Forever 21 Pasadena, CA

Sales Advisor

November 2004 – November 2005

● Responsible for providing the best possible shopping experience for the customers such as

merchandising and offering product knowledge, assisting needs, handling transactions, maintaining departments

● Operating cash registers and ensuring losses are prevented

● Maintaining fitting rooms and circulating inventory from fitting room to displays

● Improving the store presentation throughout the day to enhance the customer experience

ADDITIONAL SKILLS

● Advanced experience in Microsoft Office

● Ability to type 50 words per minute

● Party planning and catering

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