Administrative, Customer Service, Data Entry Customer Service

Kenya Welch

Email: **************@*****.***

Objective:

Experienced Administrative and Customer Service Professional with over 20 years of expertise in billing, data entry, and operational management. Proven ability to streamline processes, manage cross-functional teams, and provide high-quality customer service. Seeking a role where I can leverage my skills in CRM tools, regulatory compliance, and data management to contribute to a dynamic team. Core Competencies & Skills:

● Customer Service Excellence

● Data Management & Reporting

● Data Entry

● Medical Scheduler

● Sales and Marketing

● Organizational Skills

● Time Management & Prioritization

● CRM Software (e.g., Salesforce)

● Project Management

● HIPAA Compliance

● Team Leadership & Collaboration

● Problem-Solving & Decision-Making Skills

● Process Improvement & Workflow Optimization

● Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

● Digital Marketing

● Regulatory Compliance & Risk Management

Professional Experience:

Life Insurance Agent – Primerica (Remote/Hybrid)

06/2023 – 12/2024

● Utilize CRM tools to manage client information and sales activities, Data Entry

● Develop networking skills and build relationships to increase client base.

● Maintain compliance with state insurance regulations and perform risk assessments to guide clients in financial decision-making. Appeals Support Specialist: (Contract) – ALPS/Noridian Healthcare Solutions (Remote) 03/2022 – 02/2023

● Processed appeals, reviewed and sorted documentation for beneficiaries and providers.

● Streamlined document management through OnBase software, improving retrieval times by 20%.

● Ensured compliance with HIPAA privacy regulations while managing sensitive patient data.

● Prioritized and managed multiple appeals simultaneously to meet organizational metrics, Data Entry

Medical Receptionist/Scheduler – The Christ Hospital/OHVC (Cincinnati, OH) 09/2009 – 04/2014

● Performed patient registration, scheduling, and insurance verification using EPIC software, Data Entry.

● Reduced appointment scheduling errors by 15% through meticulous record-keeping and cross-department coordination.

● Recognized as EPIC Super User for advanced system knowledge, ensuring proper billing processes.

Document Analyst/Scanner – IKON Office Solutions/Procter & Gamble (Cincinnati, OH) 05/2008 – 11/2008

● Conducted thorough reviews of documents to ensure compliance and accuracy with company standards.

● Utilized document scanning and indexing software to streamline document management and reduce processing times, Data Entry.

● Collaborated with cross-functional teams to resolve document discrepancies, improving workflow efficiency by 10%.

Switchboard Operator – IKON Office Solutions/Kroger Corporate (Cincinnati, OH) 08/2006 – 05/2008

● Managed high-volume calls and transferred information across departments using advanced switchboard technology.

● Supported administrative duties such as data entry, mail sorting, and package management. Assistant Manager – Dollar General (Cincinnati, OH) 03/2005 – 05/2006

● Led a team in daily operations, including inventory management, customer service, and problem resolution.

● Implemented store policies to reduce inventory shrinkage by 10% and improve team efficiency.

Managing Cosmetologist – Dwanda’s Touch of Class Hair Salon (Cincinnati, OH) 09/1997 – 02/2001

● Managed daily salon operations, client scheduling, and product inventory.

● Handled bookkeeping, vendor negotiations, and client relations to ensure smooth business operations.

● Performed Cosmetology services/Hair stylist

Education:

Withrow High School – Graduate, Diploma (Cincinnati, OH) Withrow Cosmetology Vocational Program – Cosmetology License (Cincinnati, OH) Certifications:

● EPIC Super User Certification – The Christ Hospital (2013-2014)

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