Customer Service Data Entry
Resume:
Kristi Catron
Vancouver WA 98684
kris ******@*****.***
LinkedIn Pro-le: www.linkedin.com/in/kris -catron-0364782b Seeking part time position with a company that will provide me with an opportunity to work remotely and independently. I have worked from home since 2019 and am very skilled in time management. I have experience in insurance authorizations, medical terminology, clinical reviews, billing, data entry, research, proofreading, customer service, and collections. I would like to expand on the skills I have and gain new knowledge while also supporting the success and overall growth of the organization. Experience
JUNE 2019-PRESENT
U liza on Management
Northern Illinois Recovery, Crystal Lake, IL
● Leading and directing the utilization review staff at a health care facility.
● Determining procedures and policies that best ensure effective utilization.
● Monitoring reviews to ensure patients receive care in a timely and cost-effective manner.
● Preparing analysis and reports on significant utilization trends and effects on resources.
● Consulting with physicians and other professionals to improve utilization of services.
● Creating a utilization review system for the facility to use and training team members.
● Reviewing medical records to help improve patient care.
● Educating physicians and the health care team to improve the utilization processes.
● Conducting interviews to determine a patient's current required services. MARCH 2016-March 2019
Residen al Chemical Dependency Counselor
Lifeline Connec ons, Vancouver, WA
● Worked closely with supervisory staff and Program Director in program review, daily management of treatment activities, and training/orientation of junior staff and trainees.
● Collaborated with the supervisory staff and Program Manager, other senior staff members, and other counselors in building and maintaining an intense treatment environment that motivates clients to focus on problematic behaviors, allowing clients to experience the consequences of their actions, and teaching clients more productive coping strategies.
● Assessed the biopsychosocial functioning of assigned clients and developed individualized treatment and aftercare plans.
● Lead treatment groups according to agency treatment guidelines.
● Documented relevant clinical information including treatment plans, treatment reviews, progress notes, and discharge summaries.
● Provided crisis intervention services, information, and referrals to clients and their family. ● Conducted alcohol/drug assessments pursuant to WAC 388-877. MAY 2005-MAY 2010
Center Manager
Advance America Cash Advance Centers, Oregon/SW Washington
● Performed professional administrative tasks and customer service within a high-volume environment.
● Resolved customer complaints/concerns, researched and promptly solved problems, and retained client trust to prevent the loss of key accounts.
● Marketed business in the forms of working with business partners, door-to-door marketing, word of mouth, and four wall marketing strategies that emphasized customer service.
● Maintained a high level of confidentiality with customers’ personal and private information.
● Interviewed potential employees.
SEPTEMBER 2004-MAY 2005
Cosme cs Specialist Target
Sherwood, Oregon
● Responsible for initial setup of the cosmetics department prior to grand opening.
● Set up advertising signs and displays of merchandise to attract customers and promote sales.
● Worked closely with various vendors such as CoverGirl, Maybelline, and Almay.
● Took inventory and examined merchandise to identify items to be reordered or replenished.
● Answered customers' inquiries about merchandise and advised customers on merchandise selection.
● Cashiering. OCTOBER 2002-SEPTEMBER 2004
SalesAoor/Men & Kids Coordinator
Marshall’s Department Stores Tigard,
Oregon
● Responsible for display of merchandise, resetting displays for featured items, cleanliness of store and correct signage within specified department(s).
● Cashiering.
Educa on
SEPTEMBER 2017
Associates in Applied Science with Major in Addic on Counseling
Clark Community College, Vancouver, Washington
Graduated with honors at a college level GPA of 3.45. Completed coursework related to the -eld of Chemical Dependency Counseling. Prac cal applica on and experience was gained through two quarters of -eld placement in the Withdrawal Management and Residen al Units of Lifeline Connec ons, Vancouver Washington.
2
JUNE 2003
High School Diploma
Newberg High School, Newberg Oregon
Areas of special interest were included but not limited to Psychology and Chemistry. Licenses/Cer -ca ons
Substance Use Disorder Professional (SUDP)
Skills
High typing speed
Typing accuracy
Communica on skills
Time management
AIen on to detail
Ability to research and collect data
Understanding of basic soJware
Self-mo va on
High level of concentra on
Organiza onal skills
Ability to mul task
Discre on
3
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