General Manager Customer Service
Resume:
KEVIN CHATMAN
Santa Clara, Ca. 95050
Cell: 408-***-**** email: ************@*****.*** CAREER OBJECTIVE
Passionate General Manager (Logistics Manager) looking for the right position in a challenging but rewarding organization to showcase my strong leadership, and communication skills to deliver exceptional projects through effective employee coordination and implementation of operational processes to create a safer, and efficient business model. SAFETY SKILLS:
SAFETY COMMITTEE
Responsible for organization of safety for approx. 160 employees, safety operations, as well as expectations for all 6 Santa Clara Campuses, as well as Arizona, and Austin Texas. EMERGENCY RESPONSE TEAM APPLIED MATERIALS:
Certified CPR first aid, Bloodborne Pathogens, AED, Hazmat, Level A SCBA qualified, IC Trained, Bomb awareness, active shooter training.
MANAGEMENT SKILLS
● Proficient with Microsoft Word, Excel, and PowerPoint
● LTS (Logistics tracking System
● Strong organization skills, hardworking, and ability to work with cross-functional departments
● Ability to lead key projects and direct a team
● Great communication skills and excellent customer service skills
● Self-starter, goal oriented, and a solid team player with ability to lead and motivate
● Enthusiasm to go above and beyond my role and responsibility to ensure project success
● Forklift Certified Trainer.
Logistics Operations – Applied Materials January 2025 to present
• Managed a staff of 160 employees that included Managers, Supervisors, Pit operators, and hourly associates
• Oversees the entire process of getting products and materials from their point of origin to their destination, ensuring efficiency, cost-effectiveness, and customer satisfaction
• Provide safety guidelines, and reporting to EHS.
• Provide 6S guidelines, and compliance through audits, and Gemba walks.
• Plan and coordinate transportation routes, select shipping methods, and negotiate with carriers to optimize delivery and reduce costs.
• Analyze performance data to identify trends, improve processes, and implement new technologies to enhance efficiency. Working closely with our IT teams. Site Manager GXO – for Applied Materials December 2021 to December 2024
● Take operational responsibilities. Manage a safe and efficient operation.
● Track operation’s performance, productivity, effectiveness. Understand shift performance.
● Conduct performance dialogue with all supervisors, based on KPI’s
● Present and conduct shift overall performance with supervisors, then report to Sr. Director weekly.
● Ensure that WI, SOP, Gemba walks are performed through routine audits.
● Assign job duties, provide training schedules for new products to leads and operators. Operations Manager – DHL – for Applied Materials 2019 to 2021
● Take operational responsibilities. Manage a safe and efficient operation.
● Track operation’s performance, productivity, effectiveness. Understand shift performance.
● Conduct performance dialogue with all supervisors, based on KPI’s
● Present and conduct shift overall performance with supervisors, then report to GM weekly.
● Ensure that WI, SOP, Gemba walks are performed through routine audits.
● Assign job duties, provide training schedules for new products to leads and operators.
● Work with Engineers to continuous process improvement and ensure quality control in process.
● Develop and maintain efficient SOPs trained and certified personnel within department
● Communicate and enforce standards within the company policies and procedures.
● Drive operational efficiency initiatives, manage the production department within budget. Operations Manager,
CEVA Logistics, Newark CA 2017 to 2019
● Achieved an inventory record accuracy of 95% by implementing a cycle counting process.
● Improved warehouse KPI's to the top tier among all CEVA warehouses.
● Maintain a positive working environment by driving continuous improvement and 5’s Champion.
● Develop new associates to become reliable performers both in productivity and quality of work.
● Communicate and enforce standards within the company policies and procedures.
● Drive operational efficiency initiatives, manage the production department within budget.
● Increased productivity by 30%, while reducing the material flow rate from 24 hours to same day reflecting an increase to customer service.
Operations Manager, 2015 to 2017
DHL Supply Chain – for Applied Materials
● Take operational responsibilities. Manage a safe and efficient operation.
● Track operation’s performance, productivity, effectiveness. Understand shift performance.
● Conduct performance dialogue with all supervisors, based on KPI’s
● Present and conduct shift overall performance with supervisors, then report to GM weekly.
● Ensure that WI, SOP, Gemba walks are performed through routine audits.
● Assign job duties, provide training schedules for new products to leads and operators.
● Work with Engineers to continuous process improvement and ensure quality control in process.
● Develop and maintain efficient SOPs trained and certified personnel within department
● Communicate and enforce standards within the company policies and procedures.
● Drive operational efficiency initiatives, manage the production department within budget. 2013 to 2015
Operations Supervisor
3way Logistics – for Applied Materials
● Conduct staff meetings to relay general information, or to address specific topics, such as safety.
● Drive operational efficiency initiatives, manage the production department within budget.
● Plan or implement improvements to internal or external logistics systems or processes.
● Collaborate with employees and managers to solve work-related issues
● Review work instructions through process walks to ensure that it has been performed properly.
● Direct all inbound and outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management. Education
● Coastline Community College 2009 - 2012
● Classes consisted of: Sociology, Psychology, Humanities, Marine Science, General Ed.
● San Jose City College 1983 to 1985
● Classes consisted of: General Ed. Firefighter 1 beginning health. 2 years of Football
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