Project Manager Management

Michael (Mike) Meister

**** ******** ***, ********, ** 45015 US • 513-***-**** • ***********@*******.*** Dynamic, influential, and innovative individual looking to apply 12+ years of Project Management leadership, business experience, administrative & management skills for insurance and finance companies' technology sectors, on technology projects and IT initiatives. Since 2011, I have provided IT management leadership and operational support as a Technology and Infrastructure Project Manager for companies. Expert in agile and waterfall project management methodologies. I provide support, education, and awareness that leads to successful projects; on- time delivery, and implementation of full end-to-end projects. Experienced Technology and Infrastructure Project Manager Scaled Agile Framework (SAFe) & Lean-Agile Principles Software Development Lifecycle (SDLC)

Strategic Portfolio Management (SPM) & Project Portfolio Management (PPM); including Task, Time, and Budget tracking Project Management and Budget with PPM Tools: ServiceNow

(SNOW), OpenPlan, Planview (Innotas); Clarizon, and MS Project Infrastructure Support and Maintenance for Security & Compliance; addressing GAPs and replacing old products with new products, RAID and Risk Analysis to ensure on-time project delivery Knowledge of, or use of, PPM Tools for Operations support and Roadmaping: ServiceNow, OpenPlan, Planview, and Clarizon Highly proficient in the implementation and support of backend systems to drive fixed-date deployments and other supply chain management (SCM) deliverables

Organization Change Management (OCM) - adapt quickly to companies framework and policies using best practices and procedures Highly organized in records management and technical documentation On-Going Portfolio Management - Finance Forecasting, Budget, Resource Planning, and Change Management - for dynamic rescoping Technology Infrastructure Project Manager (Remote) - August, 2023 to Present PNC Bank Pyramid Consulting Group Inc - Wexford, PA Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements of onshore/offshore resources, remote and onsite workers - teams of 12 to 40+ resources. Managed several multi-million dollar technical projects while adhering to budget, schedule, and scope requirements through Clarizen and other PPM workflow tools.

Facilitate weekly team meetings and update team progress in weekly status reports. Kept sponsor, senior leaders, and stakeholders up to date on project progress, financials, and roadblocks in bi-weekly or monthly meetings. Managed all ongoing monitored activities (OMA reports), keeping track of all Agile, Jira stories tied to the scope. Participated in Sprint planning and execution ceremonies and review & showcase presentations. Collaborated and worked with the business side and senior management to ensure project forecasting and planning met the strategic direction. Technology Infrastructure Project Manager (Remote) - June, 2021 to February, 2023 Ohio National Financial Services Alta IT Services LLC - Blue Ash, Ohio Planned and executed implementation of (16) large, strategic projects ($10M+), software development, cloud migration, SaaS, and security. Developed and executed the IT Team and third-party vendor engagement; tracking project plans, budget, and transitions/roll-out, to close out. Managed tasks, resource planning, and weekly status in Planview Pro, ServiceNow, and other CoE best practices and processes. Administered all Service and Change requests and reported any variances in the roadmap, project timelines, or resource allocation to project leadership, using business acumen to identify the right team resources, fostering high performance to meet dates, scope, and budget. Developed demand forecasting and metrics for upcoming projects to ensure no impact on the timeline or other competing projects in the Program, to meet KPIs (key performance indicators).

Supported all day-to-day activities: incident & problem management, service catalog, user administration, and change management to meet the Service Level Agreements (SLAs).

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Technology Program Manager (Remote) - March, 2021 to June, 2021 Procter & Gamble Company - Cincinnati, OH

Management of a global team for a company-wide infrastructure-upgrade refresh Oversaw daily tasks through remote management using ServiceNow (SNOW), Power BI. Smartsheet, and other PPM tools and PMO Services Coordinated all vendor, and third-party supply-chain discussions on shipments with P&G partners; negotiated effective agreements Coordinated with regional and global vendors for logistics on SCM of necessary Infrastructure hardware for shipments Monitored project progress and reported to IT Project Managers, Program Director, and communications to Stakeholders Conducted analysis and reporting of project milestones to stakeholders Developed automation experience when Project was re-Scoped due to COVID. automation rolled out and transitioned to Service Team Developed project documentation according to company standards for Service Team to follow processes and OCM best practices Enterprise Program Coordinator (Remote) - January, 2020 to March, 2021 ADM (Archer Daniels Midland) Vaco LLC - Erlanger, KY Managed onboarding/offboarding and all access for 1000+ global team members fostering their fit in the company culture Directed and provided administrator oversight for all access, tasks, status and meetings for 1ADM Program of 10 workflows Oversaw and Operations Support using ServiceNow components for all Program requests: Service Desk, Change Management, Incident Management, Asset Management, Problem Management, Knowledge Management, Mobility and Service Request Management. Provisioned and tracked all Microsoft Azure DevOps licenses and level access for the entire Program team Primary contact for all weekly/monthly Program communications, Executive leadership communications, and other announcements, as well as the distribution lists for each team and for the Program Workstreams Tracked status and prepared weekly Program Summary Reports for all Workstreams through the use of Excel, Power BI, and PowerPoint Program Coordinator II - January, 2019 to January, 2020 Kroger Blue Ash Technology Center - Blue Ash, OH

Supported leadership and administrative coordination for 10 Workstreams - 20 Sprint Teams, a total of 200+ associates Conducted analysis and reporting of Program milestones and budget to sponsor and stakeholders Assisted Project Managers and Scrum Masters in the execution of software development and enhancements using holistic Agile methodology Experienced in SAFe and Lean-Agile best practices including Sprint Planning Coordination of 10 Workstreams Mentored/Coached SAFe teams Agile software development ceremonies (PI Planning/PI Days, Grooming, Iteration Planning, and Retrospective) acting as a servant leader

Developed and implemented a Release-Train playbook, wall chart visual, and PowerPoint Dashboard of software delivery, while coaching, training, and guiding the project managers

Worked closely with software development UA/QA Test Leads and their teams to ensure timely delivery Responsible for setting up PI Planning, Showcase presentations, and JIRA status meetings Project Manager II - January, 2011 to September, 2018 The Cincinnati Insurance Companies - Fairfield, OH Maximized EPMO team management of 25-30 projects for multiple lines of business (LOBs) Managed multiple, large ($10M - $25M) IT projects across three different Lines of Business Optimized facilitation of meetings, requirements, and status update reporting Captured WBS requirements, developed schedule/roadmap, improved analysis Governance for SharePoint, steward for all documentation and audit compliance Authored confidential documents, contracts, NDA agreements, SOW, PPTX Experienced in third-party negotiations, RFI presentations, RFP to execution and implementation Implemented company-wide document conversion, sunsetting legacy system Rolled out Mobile Device Management (MDM), for IT and executive leadership Provided Business areas with successful projects for growth and automation Business - Associate of Arts - 1989

Miami University - Hamilton, Ohio

EDUCATION

PMCP – Project Management Certification Program Xavier University (Completed: December 2015) MCDST -- Microsoft Certified Desktop Support Technician & A+ CERTIFICATIONS

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