Help Desk Elementary School

J. ROBERT "BOB" WEENIG

**** ******* ****, ****, ***** 75409

E-Mail Address: ***@******.***, Cell-512-***-****

LEANDER INDEPENDENT SCHOOL DISTRICT – ELEMENTARY SCHOOL STAFF from October 2020 to May 2024. Transportation department – Crossing Guard at Jim Plain Elementary School, Leander, Texas. Helped students and adults safely cross a busy intersection before and after school. Part-time employee.

FAMILYSEARCH CENTER, ROUND ROCK, TX –.VOLUNTEER Helped patrons find information about their ancestors and taught classes on doing genealogical research. April 2021 to March 2025 Attended RootsTech several times and helped supervise other volunteers. Responsible for opening and locking up the center on each assigned day.

US DEPT OF COMMERCE – US CENSUS BUREAU 2020 & 2021 Census Enumerator Area Census Office Leander, TX Obtained and recorded population information to compile the United States decennial census in Leander, San Marcos and Lockhart, Texas. Selected to work on special “Strike Teams” in North Dakota and Montana. Coordinated with other enumerators to gather population information from several Native American Reservations. Worked in cities and sparsely populated areas.

WALTER P MOORE Information Services Support Engineer Information Services Dept. Houston, TX Responsible for supporting over 400 licensed Engineering applications and the operating systems and hardware platforms that they require. Cell phones, WIFI, VPN, RDP, Active Directory, VMWare, VOIP and procurement operations, administration and support. Audio/Visual equipment installation, configuration and maintenance. Created Help Desk documentation using SharePoint and OneNote. Onboarding of new employees and training other help desk personnel.

BAKER HUGHES, INC USA (BHI) Global Technical Systems Engineer/Analyst IT Services The Woodlands, TX Provided proactive problem prevention, streamlined and optimized hardware and software for high performance workstations, laptops and servers. My documentation of these processes in MS SharePoint for employee and Help Desk use, reduced support calls and problem resolution time significantly. My hardware and software triage and repair experience was a key factor in providing award winning 24-7, 365 day support for global engineering customers.

BJ SERVICES COMPANY, USA (now BHI) Senior IT Services Support Coordinator Northeast Region Pittsburgh, PA As primary regional resource for Laptop, PC, Satellite, Telecom and Network equipment and software triage, I was not only the “go-to” IT guy, but also led my peers advising them on troubleshooting, preventative maintenance, repair & problem resolution. This coaching and assisting enabled them to be more proficient and effective, reducing overall support calls by 20% in 1 year. As a member of the Region Accident Prevention Team, conducted safety inspections and helped reduce the number of OSHA recordable incidents in the region by over 35%.

EDUCATION

BRIGHAM YOUNG UNIVERSITY Provo, Utah - Bachelor of Science