Customer Service Front Desk
Resume:
Janyia Taylor
**************@*****.***
EDUCATION
Fortis College
Dental Assisting
January 2024-Present
Eleanor Roosevelt High School
May 2019
Currently in Fortis College
CERTIFICATIONS & LICENSES
Radiology & ICE (testing in October 2024)
First Aid Certification
CPR Certification
AED Certification
Lifeguard Training
WORK EXPERIENCE
Woodmore Dental Center
Mitchellville, MD
August 2023-May 2024
Dental Receptionist
Managed front desk by opening and closing office.
Greeted patients with warmth and kindness.
Scheduled appointments
Processed insurances (HMO and PPO)
Presented treatment plans
Back up Dental Assistant
Amazon DSP
Jessup, MD
March 2023-July 2023
Delivery Driver
Efficiently delivered an average of 90 packages per day, ensuring timely and accurate deliveries.
Maintained a 95% on-time delivery rate and consistently received positive customer feedback.
Utilized GPS and route optimization tools to navigate delivery routes.
Conducted regular vehicle inspections and maintenance checks to ensure safe and reliable transportation.
Handled customer inquiries and resolved delivery issues promptly, maintaining high levels of customer satisfaction.
Adhered to all traffic laws and safety regulations, maintaining a clean driving record throughout employment.
Giant Food
Beltsville, MD
May 2021-June 2023
Cashier/Baker/Florist
Cashier
Handled cash, credit/debit transactions, and refunds, ensuring accuracy and compliance with company policies. Provided exceptional customer service by addressing inquiries and resolving issues, contributing to a positive shopping experience. Balanced cash drawer at the end of each shift, consistently maintaining accuracy and reporting discrepancies. Assisted in maintaining store cleanliness and organization, including stocking shelves and arranging displays. Stayed informed about promotions and store policies to effectively assist customers and drive sales.
Baker
Prepared and baked a variety of goods, including bread, pastries, cakes, and cookies, ensuring high quality and consistency. Decorated cakes and pastries using various techniques, enhancing visual appeal and customer satisfaction. Managed inventory levels by monitoring supplies and ordering ingredients as needed, reducing waste and ensuring availability. Maintained a clean and safe work environment by adhering to sanitation standards and safety regulations. Collaborated with bakery team and other store employees to streamline operations and provide excellent customer service. Interacted with customers, taking special orders and providing product recommendations, contributing to increased sales.
Florist
Created and designed floral arrangements for various occasions, including weddings, funerals, and birthdays, ensuring high-quality standards and customer satisfaction. Assisted customers in selecting flowers and arrangements, providing recommendations based on their needs and preferences. Managed customer orders, processed payments, and ensured timely delivery or pickup of floral arrangements. Maintained the health and appearance of flowers and plants, including watering, pruning, and disposing of wilted or damaged products. Monitored and managed inventory levels, ordered supplies and flowers, and ensured the shop was well-stocked. Kept the shop clean and organized, including arranging displays, cleaning workspaces, and maintaining equipment. Collaborated with clients to plan and execute floral arrangements for events, ensuring all details were met and customer satisfaction was achieved. Promoted floral products and services to customers, upselling additional items and providing information on promotions and specials. Handled administrative duties, including answering phones, responding to emails, and managing customer records.
MARTIN'S CROSSWINDS
Greenbelt, MD
October 2021 to December 2021
Server
Provided exceptional dining experiences by greeting guests warmly, presenting menus, and offering detailed information on food and beverage options.
Accurately took and relayed orders to the kitchen, ensuring special requests and dietary restrictions were communicated effectively. Served food and beverages promptly and professionally, adhering to the restaurant’s high service standards.
Maintained thorough knowledge of the menu, daily specials, and wine pairings to answer guest inquiries and make recommendations.
Monitored and maintained table cleanliness and organization, promptly addressing spills and removing empty dishes.
Checked in with guests throughout their meal to ensure satisfaction and addressed any issues or requests promptly.
Handled guest payments accurately and efficiently, including cash, credit cards, and gift certificates.
Collaborated with kitchen staff, bartenders, and other servers to ensure smooth operations and exceptional service.
Bright Medical
Temple Hills, MD
March 2021 to August 2021
Front Desk Clerk
Greet patients warmly and manage the check-in and check-out process efficiently, ensuring a welcoming atmosphere and accurate handling of patient information.
Schedule, reschedule, and cancel patient appointments using the healthcare facility’s scheduling system, maintaining high accuracy and organization.
Provide exceptional customer service by addressing patient inquiries, resolving issues, and offering information about healthcare services and insurance policies.
Perform various administrative duties, including answering phones, handling emails, and managing correspondence.
Process patient payments accurately, handle cash and credit transactions, and maintain billing records.
Manage and update patient medical records, ensuring confidentiality and compliance with HIPAA regulations.
Verify patient insurance information and ensure proper documentation.
Collaborate with medical staff, nurses, and other departments to ensure smooth operations and a seamless patient experience.
McDonald's
Kilmarnock, VA
January 2021-March 2021
Cashier
Provided excellent customer service by greeting customers warmly, taking their orders accurately, and ensuring a positive dining experience.
Input customer orders into the POS system efficiently, ensuring accuracy and prompt service. Processed cash, credit, and debit transactions accurately, providing correct change and receipts to customers.
Prepared and delivered food orders quickly and correctly, maintaining McDonald’s quality standards.
Maintained a clean and organized work area, including the counter, dining area, and restrooms, following all safety and hygiene protocols.
Assisted with inventory management by restocking supplies, condiments, and packaging materials as needed. Collaborated with team members to ensure smooth operations and a seamless customer experience.
Addressed and resolved customer complaints and issues promptly and professionally.
Stayed informed about menu items, promotions, and special offers to provide accurate information to customers.
Wendy's
Greenbelt, MD
January 2020-October 2020
Crew Member/Cashier
As a cashier/Cash handler at Wendy's, recorded no errors during register closing, delivered prompt and friendly customer service and 100% accuracy while submitting orders.
Provided excellent customer service by greeting customers warmly, taking their orders accurately, and ensuring a positive dining experience. Accurately input customer orders into the POS system and ensured timely preparation and delivery of food items.
Processed cash, credit, and debit transactions accurately, providing correct change and receipts to customers.
Assisted in preparing food items according to Wendy’s standards and specifications, ensuring quality and presentation.
Maintained a clean and organized work area, including the counter, dining area, kitchen, and restrooms, following all safety and hygiene protocols.
Assisted with inventory management by restocking supplies, condiments, and packaging materials as needed.
Collaborated with team members to ensure smooth operations and a seamless customer experience.
Addressed and resolved customer complaints and issues promptly and professionally.
Stayed informed about menu items, promotions, and special offers to provide accurate information to customers.
American Pool Company
Silver Spring, MD
October 2019 to August 2021
Pool Operator/Lifeguard
Monitored pool activities to ensure the safety of all patrons, identifying and preventing potential hazards.
Responded promptly and effectively to emergencies, providing first aid, CPR, and rescue operations as needed.
Enforced pool rules and regulations to prevent accidents and injuries, addressing unsafe behaviors and educating patrons on pool safety.
Conducted regular pool maintenance, including cleaning, chemical testing, and adjusting water chemistry to meet health and safety standards.
Inspected and maintained pool equipment, such as pumps, filters, and safety devices, ensuring they were in good working order.
Maintained accurate records of pool maintenance, chemical levels, and incident reports.
Provided excellent customer service by assisting patrons, answering questions, and addressing concerns.
Assisted in training new lifeguards and staff on safety procedures and pool operations.
Ensured compliance with all local, state, and federal regulations regarding pool operations and safety.
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