Customer Experience Special Events

Latrisha Pickett

***********@*****.*** 240-***-**** Washington, DC

SUMMARY

Seasoned Housekeeper with 11 years of experience in maintaining cleanliness and sanitation across various settings, including nursing homes and educational institutions. Expert in leading teams, training staff, and managing a wide range of custodial duties; proficient in safe chemical handling and minor maintenance tasks. Seeking a Housekeeping role to leverage strong organizational skills, bilingual communication, and a service-oriented attitude. WORK EXPERIENCE

Regency care of Arlington Arlington, Virginia

Housekeeper Apr 2024 - Present

• Maintain a clean and sanitary environment throughout the facility, adhering to health and safety standards and protocols.

• Perform daily cleaning tasks such as dusting, vacuuming, mopping, and disinfecting surfaces in patient rooms, common areas, and restrooms.

• Replenish supplies such as soap, paper towels, and toilet paper to ensure availability for patients, visitors, and staff.

• Follow a strict schedule to ensure all areas are cleaned and serviced in a timely manner.

• Coordinate with other staff members and departments to address any immediate cleaning needs or special requests.

• Handle and dispose of waste and biohazard materials in compliance with facility policies and procedures.

• Inspect rooms and common areas for maintenance issues and report any problems to the appropriate department for resolution.

• Assist in the set-up and clean-up of rooms for special events or activities within the facility.

• Ensure proper care and maintenance of cleaning equipment and machinery, reporting any malfunctions or repairs needed.

• Contribute to the overall patient experience by providing a comfortable, clean, and safe living environment. The landing Alexandria, Virginia

Housekeeper Jul 2022 - Feb 2024

• Maintained high standards of cleanliness and sanitation throughout The Landing's guest rooms, common areas, and facilities.

• Performed daily cleaning tasks including dusting, vacuuming, mopping, and replenishing room supplies.

• Ensured all rooms were cared for and inspected according to The Landing's policies and guest satisfaction benchmarks.

• Managed laundry operations, including washing, drying, and folding linens and towels.

• Responded promptly to guest requests for additional cleaning or supplies, enhancing overall customer experience.

• Collaborated with the maintenance team to report and follow up on any room damages or repairs.

• Assisted in inventory control, keeping track of cleaning supplies and ordering stock as necessary.

• Upheld The Landing's confidentiality and privacy policies, ensuring the security and trust of guests.

• Participated in regular training and safety meetings to remain up-to-date with the latest cleaning techniques and products.

Serinity Nursing Home

Housekeeper Jul 2019 - Aug 2022

• Conduct comprehensive cleaning and sanitization of common areas, resident rooms, and support facilities to maintain a safe and hygienic environment.

• Demonstrate and instruct new and temporary staff on cleaning techniques, proper use of equipment, and handling of chemicals, ensuring adherence to safety protocols.

• Manage the security and accountability of key rings, ensuring they are securely checked in at the end of each shift to maintain facility integrity.

• Maintain an up-to-date Material Safety Data Sheet (MSDS) manual and adhere to basic safety and maintenance procedures, contributing to a safe working environment. Brinton Woods

Cleaner Jun 2014 - Sep 2019

• Maintained high standards of cleanliness across resident rooms and common areas, ensuring a sanitary and welcoming environment for residents and visitors.

• Demonstrated bilingual proficiency in English and Spanish, facilitating effective communication and enhancing service quality for a diverse clientele.

• Provided leadership and training to custodial staff, promoting efficient cleaning practices and proper use of materials and equipment.

Transitions

Cleaner Feb 2019 - Jul 2020

• Conducted comprehensive cleaning and maintenance of residential rooms, ensuring adherence to hygiene standards and resident satisfaction.

• Performed quality assurance inspections post-cleaning to identify and rectify any performance issues, guaranteeing a high level of cleanliness and service.

Anne Arundel Community College

Cleaner Jun 2013 - Jun 2014

• Maintained high standards of cleanliness and sanitation by thoroughly cleaning and disinfecting restrooms, shower areas, laundry rooms, and kitchenettes, ensuring a safe and welcoming environment for residents and guests.

• Managed inventory and proper usage of cleaning supplies, including preparation of chemicals and adherence to Material Safety Data Sheet (MSDS) guidelines for safe handling and storage.

• Delivered support services for special events and summer programs, including room preparation, furniture setup, and assistance with emergency tasks, while complying with all safety protocols and training new staff on cleaning procedures.

SKILLS

Experience Leading a Team of Custodians • Ability to Effectively Prioritize, Meet Deadlines, Direct and Coordinate a Variety of Custodial Duties • Strong Proven Knowledge of Safe Use of Cleaning Solutions and Supplies • Experience Using Various Computer Systems and Applications Such as Microsoft Office, Adobe, Outlook, Etc. • Ability to Transfer Information and Figures Into Report Format • Proven Ability to Train and Instruct a Diverse Workforce

• Experience Using Verbal Communication Skills to Provide Customer Service • Ability to Safeguard Keys Issued for the Securing of Rooms and Buildings • Experience Performing Minor Maintenance on Custodial Equipment • Ability to Effectively Communicate Orally, in Writing and Electronically With Internal and External Customers From Diverse Backgrounds • Attention to Detail • Time Management • Knowledge of Cleaning Products and Techniques

• Reliability • Laundry and Ironing Skills • Organization Skills • Interpersonal Skills • Physical Stamina and Mobility • Adaptability • Discretion

CUSTOM SECTION

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