Customer Service Assistant Manager
Resume:
DIANE L. MCKENZIE
Lancaster Ohio *3130
Highly motivated individual with managerial experience poised to utilize my outstanding customer service skills to provide a worthwhile and satisfying experience for each client I encounter daily; and to thrive as an integral part of a team environment as well as strive to grow as an individual.
QUALIFICATIONS
Over 16 years managerial experience
Strong customer service mentality
Successful track record in a support role function
SKILLS
Ability to lead, stay engaged and focused
Attention to detail
A strong work ethic and respect for others
Critical thinking and problem-solving skills
Desire to make an immediate contribution to a growing company
Work independently, efficiently, effectively, self motivated
Microsoft Office; Word, Excel, Internet
EXPERIENCE
Big Lots, Columbus, Ohio; May 2023 – April 2024
Cashier
Tuesday Morning, Columbus, Ohio; March 2009 – Present
Assistant Manager
Accountable for store and day-to-day operation in conjunction with Manager
Cash management duties and responsibilities
Inventory control responsibilities
Balance labor costs
Customer service leader
Receive and transfer product
Plan staffing based on store needs
Complete daily logs
Assist with store walkthroughs
Tuesday Morning, Part Time Sales Associate, March 2009 – November 2009
Customer service
Register duties
Inventory and restocking functions
Full Time Homemaker, Columbus, Ohio; 1998 - 2009
Child care provider
Preschool/Elementary parent volunteer
oAssisted in classroom function, parties, field trips, special student days
oPrepared parent communication packets
Silliker Laboratories of Ohio, Columbus, Ohio; January 1992 - July 1998
Office Administrator
Provided administrative support for the Director and Lab Manager
Received and directed phone calls
Customer service and first point of contact with clients
Disseminated company information
Word processing and data entry
Maintained inventory and employee time cards
Education: Southmost Junior College, Texas; General Studies, Secretarial and Business Course
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