Talent Acquisition C A
Resume:
A D M I N I S T R A T I V E P R O F E S S I O N A L
J E S S I C A C A R M I C H A E L
JC
Grant & Funding Program Support (ORBIT)
Academic & Faculty Affairs
Administration
Executive Calendar & Travel Management
Talent Acquisition & Onboarding
Coordination
Procurement & Credit Card Reconciliation
Workflow Optimization
Process Improvement
Staff Training & Development
Relationship Building & Communication
EMR Systems: NextGen, Phreesia, Uro
Chart (Super Trainer), Centricity, Meridian,
Misys, QS1,
Dynamic and detail-driven healthcare administration professional with 10+ years of progressive experience supporting clinical operations, medical office workflows, and multi-provider teams across hospital and specialty care settings. Recognized for strengthening operational efficiency, enhancing patient experiences, and streamlining administrative processes. Adept at managing calendars, procurement, financial reconciliation, recruitment coordination, and employee support. Known for exceptional communication, organizational precision, and the ability to adapt seamlessly in fast-paced environments. C O R E C O M P E T E N C I E S
Professional Summary
E D U C A T I O N / C E R T I F I C A T I O N S
El Centro College
Fraud, Waste and Abuse Certified
C A R E E R E X P E R I E N C E
UT Southwestern Medical Center May 2023 to present ADMINISTRATIVE ASSISTANT
Operate the ORBIT program to identify and allocate funding, ensuring optimal use of grants and endowments for research, equipment, and division priorities. Streamline grant preparation for the Division Chief by coordinating timelines, organizing materials, and aligning collaborators—improving efficiency and readiness for submission.
Schedule and facilitate meetings with biomedical companies, helping advance conversations that support potential research partnerships and external funding opportunities.
Prepare NIH Study Section materials by organizing discussion points and assembling critical documentation, enhancing the Division Chief’s ability to contribute effectively.
Oversee procurement operations, securing competitive quotes, placing timely orders, and maintaining accurate purchase records to support uninterrupted division operations.
Manage credit card reconciliation with 100% policy compliance, ensuring financial accuracy and timely reporting for the Division Chief. Strengthen recruitment processes by coordinating interviews, improving candidate communication, and supporting seamless onboarding for new hires. Manage complex executive calendars and travel logistics, improving time allocation, meeting coordination, and overall workflow efficiency. Serve as a key liaison between the Division Chief, faculty, and administrative staff, improving communication flow, task delegation, and on-time completion of division priorities.
Lancaster, TX
***************@*****.***
Serv Safe Certified
Front Desk Supervisor
Urology Clinics of North Texas, Front Desk Supervisor - October 2020 to April 2023 Redesigned the reimbursement workflow, resulting in a 15% improvement in patient satisfaction scores and smoother front-end operations.
Cut patient wait times by an average of 10 minutes by optimizing check-in/check-out processes and eliminating bottlenecks.
Led daily clinic operations for a team of 10 patient coordinators, improving productivity through targeted coaching, equitable workload distribution, and continuous performance monitoring. Partnered with clinical providers to deliver and execute individualized care plans for 200+ patients, improving care coordination and patient outcomes. Managed complex scheduling across multiple physicians and providers, increasing appointment accuracy and ensuring seamless patient flow throughout the clinic. Patient Coordinator
Urology Clinics of North Texas - January 2019 to October 2020 Scheduled 50+ patient appointments per day across multiple physician calendars, improving clinic flow and maximizing provider availability.
Maintained and optimized master calendars, ensuring accurate coordination of provider schedules and reducing appointment conflicts.
Delivered high-quality patient service by using clear communication and empathy, resulting in improved patient satisfaction and successful service recovery when issues arose. Senior Patient Coordinator
Texas Urology Specialists, Medical City – January 2018 to December 2018 Streamlined the flow of patient information between providers and administrative staff, improving accuracy and reducing delays in care coordination. Processed co-pays and outstanding balances with a high degree of accuracy, supporting timely revenue capture and reducing billing discrepancies. Ensured timely completion and distribution of clinical documentation, strengthening coordinated care and supporting seamless provider communication.
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