Accounts Payable Customer Service

CARISSA ROSAMILIA

*********@*****.*** 732-***-**** Beachwood, NJ 08722

Accounts Receivable/Accounts Payable Supervisor with experience in customer service and cash management. My professional experience has primarily focused on customer service and cash management across various financial companies. My dedicated focus applied to my previous roles allowed me to grow my leadership skills, operational efficiency, and collaborate successfully with my coworkers and partnering companies. Areas of Expertise

Customer Service Cash Management Computer Proficiency

Delegation Organizational Abilities Multitasking

Troubleshooting Conflict Resolution Training & Development

Detail-Oriented Cross-Function Collaboration Prioritization Skills

Verbal & Written Communication Creative Thinking Decision Making

Funds Management Services Card Management Operational Support

Account Reconciliation Management Experience

Professional Experience

Accounts Receivable/Accounts Payable Supervisor February 2019 – July 2025 SCS Pooled Trust

Lakewood, New Jersey, USA

• Supervised the offshore accounts payable team to ensure timely processing of bill payments and client accounts.

• Coordinated with internal departments to gather necessary documentation for payments.

• Monitored client accounts to ensure compliance with company guidelines.

• Ensured timely processing of payments.

• Provided guidance to staff members regarding Accounts Payable procedures and processes.

• Trained staff on best practices for account verification and processing.

• Demonstrated ability to improve operational efficiency and ensure compliance.

• Skilled in training and mentoring teams to achieve high performance.

• Proven success in driving collaboration and delivering results in dynamic environments. Mortgage Processor December 2015 – October 2017

Glendenning Mortgage Corporation

Toms River, New Jersey, USA

• Reviewed and processed loan files for a mortgage.

• Calculated income and debt figures on loan files.

• Processed mortgage applications and ensured document accuracy for compliance.

• Coordinated with loan officers to collect required borrower documentation.

• Collaborated with underwriters to clarify borrower details and resolve issues.

• Coordinated with third party vendors such as title companies, appraisers, surveyors.

• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.

Branch Operations Manager December 1999 – December 2015 Santander Bank

Manchester, New Jersey, USA

• Customer Support and Sales Operations.

• Cash Management and Vault Custodian.

• Supervised the daily activities of the teller staff.

• Oversaw branch reports, audits, reviews, and scheduling.

• Trained and mentored new employees.

• Processed client transactions accurately.

• Assisted the Branch Manager on various projects.

• Maintenance on client accounts.

• Acting manager during branch manager absence.

• Received sales and customer service recognition awards.

• Managed daily branch operations and ensured compliance with banking regulations. Education

High School Diploma

Lakewood High School

Lakewood, New Jersey, USA

Additional Information

Will provide references and continued professional experience upon request.

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