Customer Service High School

Nakiyah Lewis

Washington DC,*****

Home: 240-***-****

Email: ****************@*****.***

Education:

Howard University school of social work (peer case management certificate)

Annapolis high school ( diploma )

JROTC (all 4years )

National honors society (2 years )

Objective :

Dedicated and personable individual with a passion for providing exceptional customer service and ensuring guest satisfaction. Seeking a concierge position to utilize my strong communication skills, love for helping people, and ability to manage operations smoothly, contributing to a positive and welcoming environment.

Work experience :

Intern city of Annapolis department of transportation

Gaining practical experience in municipal operations and project management. Partnered with the department of transportation on diverse projects, enhancing skills in data analysis and project coordination.worked directly with the mayor of Annapolis on community initiatives, developing a deeper understanding of of civic engagement in local government

Shift leader

Led a team to to achieve sales goals and ensure smooth daily operations. Managed end of the day procedures, including cash reconciliation and store closing, with accuracy and attention to detail. Ensure compliance with with all company policies and procedures including safety and security protocols

Auction runner

Managed vehicles auctions and ensured smooth operations. Coordinated with buyers and sellers to facilitate transaction. Customer service oriented.

Lidl grocery store associate

Collaborated with team members across various departments to ensure efficient store operations and exceptional customer service. Successfully resolved customer complaints and provide support, fostering a positive and welcoming store environment

Skills :

Excellent customer service

Leadership and team management

Strong communication

Interpersonal skills

Time management

Organization

Proficient in Microsoft

Summary:

Highly motivated and customer focused professional with experience in various roles. Proven ability to learn quickly and contribute to team success, demonstrating leadership qualities and collaborative approach. Skilled in resolving customer issues and providing excellent service through effective communication, with a genuine eagerness to assist clients and a passion for supporting the success of others .

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