Customer Service Inventory Control
Resume:
Rosa Martinez
KCKS *****
****************@*****.***
Detail-oriented and versatile professional with extensive experience across multiple roles in
manufacturing, retail, and customer service industries. Bilingual in Spanish and English, offering
strong communication skills that enhance interactions with diverse customer bases and improve team dynamics. Proven expertise in assembly, sales, and operational management, complemented
by strong skills in customer engagement and conflict resolution. Adept at managing warehouse
operations, including pricing, inventory control, and training new hires. Demonstrate exceptional ability
in roles requiring direct customer interaction and have a track record of successfully handling complex
customer issues. Enthusiastic and reliable team player committed to organizational goals, personal excellence, with the highest integrity and dedicated determination to accomplish next level for higher knowledge in any field/assignment .
Authorized to work in the US for any employer
Work Experience
A Clean Slate
Turner/Meta
From Min.Co.
Union Labor/Assistant for Turner
Surface wiping: Wiped down racks, cabinets, and other equipment using lint-free, disposable cloths to avoid introducing new contaminants.
Static control: Applied anti-static agents to prevent static electricity buildup, which can be harmful to electronics.
Floor cleaning: Cleaned all floor surfaces, including raised floors, using dedicated mops or HEPA vacuums. Sweeping with a broom is strictly avoided, as it can generate airborne contaminants.
Subfloor plenum cleaning: Cleaned the underfloor area, or plenum, which is prone to collecting dust and can circulate contaminants if left unaddressed. This ensures optimal airflow for the data center's cooling systems.
Specialized equipment: Data center cleaning uses HEPA-filtered vacuums and special anti-static agents, not typical mops, brooms, or abrasive chemicals.
Trained personnel: Technicians working in data centers must be specially trained to follow critical environment protocols and safety procedures.
Focus on integrity: The goal is to remove contaminants that cause equipment failure and downtime, not just to tidy up. The process protects the reliability and longevity of critical infrastructure
KC Scaffolding
Union Labor/ Labor
501 Kansas Ave
Kansas City KS 66101
Scaffolding Apprentice
Assisted qualified scaffolders with erecting, modifying, and dismantling scaffolding on various sites.
Gained hands-on experience handling tools and materials.
Ensuring safety procedures were followed at all times.
Supported the team by organizing equipment, loading/unloading materials Maintaining a clean and safe work environment
Excelligence Learning Corp.
17001 W Mercury St, Olathe, KS 66061
August 2023 to May 2024
Pick Mod Tower WA
• Pick, pack, and ship customer orders with speed and accuracy
• Load and unload trailers safely and efficiently
• Assist with inventory management, stocking, and processing returns
• Maintain a clean, organized, and safe work environment
• Collaborate with your team to meet and exceed daily goals
• Share ideas for improving warehouse processes
Safety Committee
• Address employee concerns: Address employees' concerns about health and safety
• Carry out inspections: Perform inspections to solve safety and health problems
• Review policies and procedures: Review all safety and health policies and procedures established by the agency
• Review incidents: Review incidents involving work-related fatalities, injuries, illnesses or near misses
• Educate employees: Educate managers, supervisors and employees through awareness and training activities
Warehouse Associate / Sales Support
The Gerson Companies - Lone Elm, KS
November 2022 to
Teter'sTeam Lead / Sales Assistan
Closing Manager
Scooter's Coffee - Olathe, KS
October 2023 to February 2024
Barista Closing Manger/Key Holder
memorable café and experience.
• Conduct bilingual communication, serving a diverse clientele and facilitating clearer understanding of services and products.
• Entrusted with key holder responsibilities for securely closing the store operations.
• Accurately counted and managed safe and register funds during shift closures, ensuring financial accountability.
•next business day.
Front Desk Generalist / Administrative Assistant
Holiday Inn Express and Suites - Olathe, Ks
September 2022 to November 2022
Administrative Assistant
• Serve as the first point of contact for guests, managing check-ins, bookings, and guest inquiries with a focus on providing top-tier customer service.
• Act as a translator for non-English speaking guests, facilitating effective communication between staff and guests to enhance service delivery and guest satisfaction. Resolve conflicts and handle customer complaints with professionalism and patience, ensuring guest satisfaction and maintaining the hotel’s reputation for service excellence.
• Perform administrative tasks including managing records, scheduling, and supporting hotel management with daily operational tasks.
• Began career in the hospitality sector within the hotel, initially working in cleaning and kitchen support roles, gaining foundational experience in all aspects of hotel operations.
Bilingual Customer Service Representative
ShowingTime Appointment Center - Overland Park, KS
January 2019 to October 2023
Bilingual Customer Service Representative
• Answered incoming calls promptly, professionally greeting each caller.
• Utilized strong bilingual communication skills to successfully assist customers.
• Provided customer service in Spanish and English to customers over the phone, responding to inquiriesand resolving issues.
• Participated in training sessions designed to improve performance in customer service roles.
• Ensured compliance with all applicable laws pertaining to customer privacy rights protection.
• Collaborated with other departments to ensure smooth customer experience.
• Maintained accurate documentation of customer interactions in self made CRM system.
• Developed strong relationships with customers by providing timely responses and follow-up support.
• Engage directly with customers to resolve disputes and handle complaints, turning challenging interactions into opportunities for customer satisfaction and repeat business.
Education
360
Received Card and Certificate OSHA 10
The Greater Kansas City Labor Union
Confined Space
Cut with Acetylene/Propane
Certificate High School Diploma
2 yrs college in Respiratory Therapy
KCKCC - Kansas City, KS
JC harmon High
Emerson Elementary
Personal References
Timothy Leger 913-***-**** son
Denece Orndoff 913-***-**** A Mom
Kyle Orndoff 913-***-**** A Bro
Work Reference
Cindy KC Scaffolding 913-***-****
Estrella Excelligence 913-***-****
Carol Self employed 913-***-****
Emergency call/ text son
Contact this candidate