Administrative Assistant Customer Service
Resume:
Katherine Hubbard
*** **** ******, ********* ** *1523
************@*****.***
Professional summary
I am an accurate, detail oriented, reliable and responsible individual seeking a position as an administrative assistant. My core competencies include office management, writing, organization, communication, customer service, and time management. I am a professional and motivated applicant who is able to handle a variety of tasks with accuracy and efficiency.
Skills
Writing, editing and proofreading
Office procedures including correspondence handling, record maintenance, and supplies management
Excellent organizational skills
Ability to multitask and prioritize assignments
Exceptional attention to detail
Communications and media
Expertise with computer and internet software including Microsoft Word, Excel, Publisher, PowerPoint, and Outlook, Adobe Photoshop, and Facebook
Ability to use office equipment including fax and mail machines, photocopiers and multi-line telephones
Experience
Administrative Assistant: Feb 2016- July 2025
John C. Dills Jr. CPA, P.C. Brunswick, GA
Provided comprehensive administrative support to ensure smooth office operations. This included managing schedules, organizing meetings, and maintaining office supplies.
Served as the first point of contact for internal and external communications. This involved answering phone calls, responding to emails, and handling inquiries with professionalism and courtesy.
Prepared, formatted, and edited various documents, including reports, presentations, and correspondence. Ensured that all documents were accurate, well-organized, and adhered to company standards.
Entered and maintained accurate data in databases and spreadsheets. This included updating records, tracking information, and generating reports as needed.
Maintained an organized filing system for both physical and electronic documents. This included categorizing files, archiving old documents, and ensuring easy retrieval of information.
Provided exceptional customer service to clients and visitors. Greeted guests, assisted with inquiries, and ensured a welcoming environment that reflects the company’s values.
Utilized office software and technology effectively, including word processing, spreadsheets, presentation software, and communication tools.
Handled sensitive information with discretion and confidentiality. Ensured that all data and communications were secure and complied with company policies.
Prioritized tasks effectively to manage multiple responsibilities and meet deadlines. Utilized time management techniques to enhance productivity and efficiency.
Reviewed and proofread documents and communications to ensure accuracy and professionalism. Maintained high standards of quality in all administrative tasks.
Administrative Assistant: Sept. 2015-Jan. 2016
Mildred Huie Wilcox/Art, Inc. St. Simons Island, GA
Edited, proofread and contributed content for employer’s weekly magazine article found in Coastal Illustrated.
Formatted art illustrations and images using Adobe Photoshop.
Answered and directed phone calls.
Organized and scheduled meetings and appointments, weekly calendar and special events.
Maintained contact lists.
Drafted letters, memos, emails, labels, and brochures using Microsoft Office software.
Developed and maintained an efficient filing system.
Ordered office supplies.
Administrative Assistant: Mar 2015-July 2015
Hall Heating and Air Inc. via Kelly Services Brunswick, GA
Provided friendly customer service to Hall Heating and Air customers and prospective customers.
Recorded and scheduled HVAC service calls for customers.
Answered and directed phone calls throughout the office using a multi-line phone system.
Used Microsoft Word and Excel to create documents including letters, filing labels, receipts, price lists, service agreements, contracts and other necessary documents.
Updated customer information and created invoices using Quickbooks software.
Used various office equipment including fax and mail machines, photocopiers and multi-line telephones.
Night Auditor: Nov. 2012- June 2015
Quality Inn Jesup, GA
Compiled, organized and filed receipts and folios for that day’s business.
Coordinated housekeeping schedules.
Completed a daily income journal for that day’s earnings.
Prepared receipts and invoices for direct billing accounts.
Made and confirmed reservations, kept records of room availability and managed guests’ accounts using the Choice Advantage computer system.
Conducted nightly audits of that day’s earnings.
Reviewed accounts and charges with guests during the check-out process.
Communicated effectively through telephone and email with guests, prospective guests and other staff members.
Shift Supervisor: July 2008-Aug. 2009
Beall’s Outlet Jesup, GA
Supervised cashiers during shift.
Counted money in cash drawers to ensure that amounts were correct and there was adequate change.
Balanced cash drawers and store earnings, made daily deposits and operated cash register.
Communicated with corporate employees regarding merchandising, policy and sales.
Provided friendly customer service.
Secretary: Sept. 2006-May 2008
University Pointe Apartments Statesboro, GA
Managed tenants’ rent and account balances using Microsoft Excel and other spreadsheet software.
Prepared legal documents for collection of rent.
Greeted prospective tenants and showed available apartments.
Coordinated verbal and written correspondence between tenants, office staff and community.
Operated office equipment and computer software to prepare and organize reports, invoices, statements, letters, and memos.
Answered telephones and directed calls to appropriate staff.
Scheduled and confirmed appointments and meetings for landlord.
Sales Associate: July 2003-Aug. 2006
GNC Statesboro, GA
Provided friendly customer service.
Operated cash register and made nightly deposits.
Education
Master of Arts in Teaching: Dec. 2011
Armstrong Atlantic State University Savannah, GA
Certificate, General Office Clerk: Dec. 2006
Ogeechee Technical College Statesboro, GA
Bachelor of Science, Psychology: Dec. 2005
Georgia Southern University Statesboro, GA
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