Data Entry Behavioral Health

Lanna Fry

Vian, OK 918-***-**** ************@*****.***

Professional Summary

Action-oriented operations professional with over 14 years of experience building departments, optimizing workflows, and coordinating multi-team operations—both onsite and remotely. Known for designing eƯicient, data-driven systems that streamline processes, strengthen vendor relations, and enhance organizational communication. Professional Experience

Personal & Administrative Assistant – Ray Whitmire (Part-Time) February 2025 – Present

Manage accounts payable and write checks for personal and business expenses.

Handle clerical and administrative tasks including financial tracking, document preparation, and scheduling.

Complete racehorse registration paperwork and online forms for various events and associations.

Provide general technology and administrative support to ensure smooth daily operations.

Data Entry Assistant – AƯordable Taxes (Part-Time) June 2025 – Present

Enter and organize client tax information, ensuring data accuracy and confidentiality.

Support document management and filing for seasonal tax preparation. Administrative Coordinator / Board Member – Overflow Recovery Support Services

(Volunteer)

July 2025 – Present

Designed and implemented administrative systems for a startup nonprofit, including donation tracking, branding, and digital record-keeping.

Created the organization’s website and managed social-media presence to promote services and outreach events.

Supported program development, marketing materials, and documentation for workshops and community partnerships.

Collaborated with board members on strategic planning and communications. Warranty Manager – FFO / AF Furniture (Onsite 2010–2020 Remote 2020–2025) December 2010 – February 2025

Built and managed the warranty department from the ground up, implementing claim-tracking, reporting, and workflow systems initially across 80 FFO retail locations and later adapting processes for 300+ AF locations following acquisition.

Designed and implemented an advanced Excel-based data-management system that automated claim tracking, trend analysis, and reporting—dramatically improving eƯiciency, accuracy, and visibility for leadership.

Developed new tracking systems for both manufacturer and protection-plan claims, enabling accurate reimbursement and eliminating lost revenue.

Reconciled reimbursement payments from protection-plan partners and processed vendor invoices for parts, ensuring timely and accurate payment through Accounts Payable.

Collaborated closely with retail accounting, AP/AR, logistics, and merchandising departments to align warranty, financial, and operational workflows across the organization.

Built and maintained strong relationships with furniture vendors, third-party protection-plan partners, and service technicians to streamline warranty resolutions and communication.

Developed an Excel-based inventory-tracking system to manage parts stock, improve ordering eƯiciency, and prevent repair delays.

Served as Supply Coordinator for corporate and warehouse operations, ordering and distributing supplies across all retail locations via internal transport.

Reduced open warranty claims from 3,000+ to under 150 and cut claim-resolution time from 100+ days to approximately 35 days on average.

Transitioned to a fully remote role following AF’s acquisition, maintaining leadership of warranty operations and consistent communication across 300+ store locations.

Provided backup support for Customer Service and Executive Assistant departments to ensure operational continuity and executive assistance. Education

Bachelor of Arts in Digital Photography, Minor in Graphic Design – Southern New Hampshire University, 2020

High School Diploma – Vian High School, 1998 (Graduated Top 10% of Class) Technical Skills

Microsoft Excel & Word Google Workspace Smartsheet Freshworks CRM/ERP Systems

Adobe Creative Cloud Square Storis Social Media Management Data Systems Design Certifications

Commissioned Notary Public – State of Oklahoma (Active through August 2029)

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