Customer Relations Support Coordinator
Resume:
Teresa Mullins Winamac IN
***********@*****.***
Professional Summary Current success in Project Coordinating/ Cost Control/Sales with the office team in areas of Hard bid, Estimating, Sales, Purchase Submittals, Purchase Orders, Contract Management, Office Administration and Compliance.
Analyzing client needs, driving product and business growth as well as nurturing beneficial customer relationships are just some of my strong traits.
Work Experience
Estimator Helios Commercial Service Partners-Waller, TX July 2023 to October 2025
Data entry and cost in software
Regulate Cost of repairs finding the most efficient cost for the specific geographical location
Find and regulate costs for parts needed for jobs and repairs
Prepare estimates for commercial projects needing repairs or preventative maintenance needed
Assisted in completing all commercial estimate and project bids
Work with project managers to develop a weekly cost analysis for each project
Assist in maintaining the weekly project cost analysis spreadsheet that went to all project managers and company management personnel
Computer Software data processing
Vendor/Client problem-solving
Correspondence with Vendors from the US via email and telephone
Purchasing Coordinator/Cost analyst LEE Company-Terre Haute, IN March 2022 to July 2023
Create Proposals and Purchase Orders
Contract review and submittals/Sales submittals
Follow up with vendors on open orders, communicate with the receiving warehouse about issues and damages, update our Project management system with order status and dates, and provide a weekly report to the Estimating and Project Management team
Assist in placing vendor orders with vendors, reviewing spec sheets, and all custom details
Assist Estimators with reviewing all estimates for discrepancies and accuracy of estimates according to plans and specifications
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Maintain materials library, including ordering, returning and organizing job books, and scheduling vendor visits when necessary
Conduct general office maintenance & administrative tasks, setting up meetings, Google Calendar appointments
Prepare budget sheets and cost analysis
Assist accounting team with uncategorized transactions and bookkeeping questions Request /review and submit all Change Orders in Sage/Timberline software for project revisions and updates
Project Coordinator /Estimating CDI, Inc-Terre Haute, IN March 2020 to February 2022
Supporting high-level executives and management. Provides administrative support and performs numerous duties, including scheduling, writing correspondence and emailing.
Contract Management Specialist (CRM)
Write, proofread, revise execute, deliver and track all compliance with each contract and estimate
Project Bid Coordinator and Compliance as well as support to the estimating department during the bid-out process for multiple projects at one time
Plan room and Software Distributing for Plans and Specifications for Estimating Department
Receive and distribute plans and pertinent information for bids in a timely manner. Using such online programs as Building Connected, Bluebook Network, Construct Connect and Plan Rooms as well as hard bid procedures
Project Bid Compliance - Prepare all qualifications and certifications for bid submittals, track all subcontractor qualifications for each bid
Bid Runner-Attend all bid openings and meeting for each project
Data Entry and Data Collection for multiple projects
Market Company to Architects and through social media and local funding
Spearhead all fundraising events as well as event planning
Conduct all recruiting for company on LinkedIn, indeed, CareerBuilder as well as social media
Conduct first Interview set up
Executive Secretary CDI, Inc-Terre Haute, IN June 2019 to March 2020
Provides support throughout all levels of the company.
Writing correspondence
Faxing/Filing/Shipping/Ordering
Answering questions and requests from vendors, architects and other company-related organizations
Assist in Public Relations/Marketing
Assisting in Social Media connections (Facebook, LinkedIn, Instagram, Bluebook) / Website Contract Reviews/Writing/Corrective Procedures and Tracking through Vista Viewpoint
Strengthened traceability, developing organization systems for contracts, records, reports and
agendas
Estimating Dept Assistant, Coordinate Activities and documents for all bid proposals Assist in Bid Proposal and Submittals. Knowledgeable with Building Connected and SharePoint applications and software
Coded invoices and other records to maintain organized and accurate records in Vista Viewpoint
Data Entry and Collection of property Data Collection • Customer Support • Sales Support Specialist
People ready Staffing August 2017 to June 2019
Review potential employee applications against established parameters to determine approval, rejection or modification requirements
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
Coordinated special update and conversion projects and monitored key performance metrics.
Evaluated budget plans and current costs to project trends and recommend updates
Strengthened traceability, developing organization systems for contracts, records, reports and agendas
Prepared operational and risk reports detailing financial metrics to help management make proactive decisions
Recruit and hire new branch employees
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and closing
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and a enhance and payroll
Reconcile monthly statements and transactions to keep records accurate and current
Coded invoices and other records to maintain organized and accurate records
Outside Sales and Services Market/ Staffing company to local and abroad agencies Spearhead all fundraising events as well as event planning
Education associate’s degree in business administration Ivy Tech Community College
Terre Haute, IN May 2010 to June 2013
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