Certified Physician Licensing Specialist
Resume:
Y A S M I N M . O N L Y,
C P L S
Array Behavioral Care, Chicago, IL, Aug 2020 - Oct 2025
Licensing Coordinator
Array Behavioral Care, Mount Laurel, NJ, Sep 2023 - Feb 2024 Interim, Medical Affairs Supervisor
Inspira Health Network, West Deptford, NJ, Dec 2018 - Aug 2020 Patient Access Liaison/Receptionist
WORK EXPERIENCE
• Process incoming applications, documents, and fees to obtain licenses.
• Maintain accurate records of all licensing activities. Conduct research on applicable laws, regulations, and policies related to licensing.
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Collaborate with other departments to ensure timely processing of license requests.
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• Manage database containing information about all issued licenses. Receive and submit payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
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Evaluate applications and assessment results to determine eligibility and acceptance.
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Worked daily in performing medical affairs functions including licensing, credentialing, privileging, and enrollment activities: this was a working position with leadership attributes.
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Managed and monitored team member activity in support of the goals of the department including workflows, escalations, and communication protocols.
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Reported, reviewed and communicated performance data including activity reports, spreadsheets, and project management tools to monitor and measure departmental productivity, goal achievement and overall effectiveness.
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Participated and communicated with vendor projects and meetings to optimize use and cultivate those relationships.
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Trained/coached credentialing, licensing, privileging and enrollment coordinators and specialists to improve professional knowledge and skills, using current technologies and streamlined processes.
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Consciously created a workplace culture that was consistent with the overall organization and that emphasized the identified mission, vision, guiding principles, and values of Array.
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Maintained transparent communication; appropriately communicated organization information through department meetings, one-on-one meetings, and appropriate phone, web conferencing, email, and regular interpersonal communication: responsive to requests from other departments to keep projects updated.
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Acted as the initial contact and provider of information regarding appointment scheduling and registration for all callers through Inspira Medical Group.
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Issued referrals and/or precertification, processed online and/or patient portal requests as needed, provided general information for patients to satisfy inquiry at hand.
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• Obtained and entered accurate demographic information. Blackwood, USA 08012
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CONTACT
SKILLS
• CREATIVE SOLUTIONS
CROSS-FUNCTIONAL
COORDINATION
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• PROFESSIONALISM
• RECORDS MAINTENANCE
• TASK PRIORITIZATION
EXCELLENT
COMMUNICATION
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• MULTITASKING ABILITIES
• DOCUMENT NOTARIZATION
Inspira Health Network, Glassboro, NJ, Nov 2017 - Dec 2018 Credentialing Assistant
Onsite Neonatal Partners, Inc., Voorhees, NJ, Sep 2014 - May 2016 Administrative Assistant-Medical Affairs
• Reviewed and verified insurance information.
• Made calls to reschedule appointments when necessary.
• Informed caller of items to bring to appointment.
• Reminded caller to arrive before scheduled appointment. Answered questions and offered other information, as requested, to provide patient-focused service and a positive impression of the organization.
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• Directed calls to other departments as needed.
• Used sound judgement in handling calls, especially with upset patients. Escalated calls to physicians/practice manager/triage nurse when necessary.
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• Promptly and professionally answered telephone calls. Routed calls appropriately, offering voice mail, paging, or redirection of calls as needed.
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• Greeted visitors and assisted them as appropriate. Phoned or paged employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs.
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Explained financial requirements to the patients or responsible parties and collected copays as required.
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Responsible for maintaining the credentialing files, documents are filed in applicable physician's file, documents are punched and filed in appropriate tabbed section of the file folder, expired licenses, insurance certificates, reappointments are removed and placed in pocket folder, ensures signatures are obtained in a timely manner.
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Performed general clerical and filing duties, as related to credentials, ensures credentialing documents are filed accurately according to specified department system, label files so information is easily located, maintains department manuals/records as directed.
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Responsible for maintaining current documentation of all Physicians, Adjunct and Allied Staff licensures, malpractice insurance, certifications and other documentation that contain expiration dates, ensures report is run at the beginning of the month for upcoming expirations, ensures all practitioners are notified of the time of upcoming expirations during that month.
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Processed requests for changes and upgrades in privileges, queries Data Bank, ensures appropriate documentation of training.
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Performed secretarial duties, greets visitors and ascertains their needs as they enter the department and directs them accordingly, answers telephones within three rings, in a courteous, professional and pleasing manner, completes message form accurately and relays message as instructed in a timely manner, performs routine, accurate typing for the department using appropriate format/style according to context, operates various office equipment, including fax, copier, personal computer, etc., orders supplies as needed/directed to maintain 2 weeks' worth of supplies, schedules meeting appointments, arranges meeting space and confirms appointments with other participants daily or as instructed, maintains Policy and Procedure Book for the Department.
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Assisted in managing credentialing files for clinical personnel, managing the hospital clinical staff appointments including the credentialing, reappointment and enrollments, completion of state licensing applications, managing malpractice coverage for all clinical personnel.
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Provided administrative support to the Administrative Director of Medical Affairs, as needed.
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• Provided administrative support, including, but not limited to handling January 2027
Bachelor of Science
Psychology
Western Governors University, Salt Lake City, UT
December 2016
Associate of Arts
Social Sciences
Camden College College, Blackwood, NJ
Certified Physician Licensing Specialist
mail, forms, ordering supplies, opening and distributing mail and distributing faxes for clinical personnel.
Ensured all personnel contact information is accurate and up-to-date, including, but not limited to maintaining tracking of delinquent medical charts.
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Operated office technology and equipment such as voice mail messaging systems, email, intranet, applicable software packages, telephone, computers, adding machine, copiers, printers and faxes.
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• Participated in educational updates and meetings relevant to the position. Maintained professional, courteous, positive attitude when interfacing with hospitals, vendors and colleagues.
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• Abided by all company procedures for managing work and duties.
• Adapted to various situations and effectively manage changing priorities. EDUCATION
CERTIFICATIONS
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