Administration and Customer Service

Luke “Pine” Kramer

Phone: 780-***-**** ****.**********@*****.***

Career Objective:

Seeking an administrative position that utilizes my proficiency to provide a welcoming environment, my capabilities of ensuring accuracy with appointments and bookings, and my ability to maintain a professional demeanor in all interactions. Skills & Abilities:

Working with computer-based systems Excellent oral & written communication

Working as part of a team Attention to detail

Preparedness Highly focused

Work Experience:

Receptionist, Fowler Kennedy Sport Medicine Clinic Nov. 2022 – Mar. 2025 London, ON

Responsible for providing efficient patient administrative services, including check-ins for appointments, ensuring payments for services, scheduling follow-up appointments, contacting and making requests of physicians on behalf of clinic’s patients, contacting patients from referrals received and booking appropriate appointments with clinicians from multi-discipline internal team

Maintaining accurate patient records in a timely manner

Creating accurate invoices for student health plan

Receiving and responding to phone enquiries, as well as completing warm transfer of calls to appropriate area within clinic

Responsible for closing up the clinic, including night security and for ensuring that the office was prepared and organized for the next day Housekeeper, Sawridge Inn Sept. 2019 – Nov. 2019

Peace River, AB

Responsible for maintaining the cleanliness of hotel rooms, providing efficient and timely turn-over of rooms as required in a medium-size hotel

Provided excellent customer service for hotel patrons, ensuring that their needs were met

Monitored and cleaned public areas of the hotel, such as lobbies and entrances

Distributed linens and supplies as per company guidelines

Worked cooperatively with coworkers to ensure streamlined cleaning Luke “Pine” Kramer

Phone: 780-***-**** ****.**********@*****.***

Co-op Clerk Oct. 2018 – Jan. 2019

St. Isidore, AB

Efficiently completed customers’ purchases and attended to their requests to ensure high quality customer service

Responsible for maintaining the organization and cleanliness of the store

Maintained inventory and was responsible for ordering through a computer-based system

Sorted and distributed mail through Canada Post

Cashier, Walmart July 2017 – July 2018

Peace River, AB

Opened and closed cash registers, and was responsible for organizing and maintaining the registers

Ensured high quality customer service through positive interactions, maintaining a strong knowledge of store merchandise, and ensuring that customer service was a priority

Responsible for selling in-store credit cards

Education:

Certificate in Administrative & Clerical Training, Pathways Skill Development Centre, London, ON Mar. 2022 – Jun. 2022

Training in Microsoft Suite, Customer Service, & Administrative Professionalism Grade 12 Diploma, Glenmary Secondary School, Peace River, AB Jun. 2017

Honour Roll throughout school career

Completed Food Safety Course

Extra-Curricular:

Peace Players, Peace River, AB Sept. 2000 – Feb. 2019

Active participation in Peace Players community theatre productions

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