Customer Service Live Chat

CURRICULUM VITAE

THEOPHILUS AGYEMANG

P. O. BOX *697, KUMASI - GHANA +233********* ****.*****@*****.*** P ROFESSIONAL P ROFILE

Experienced and dedicated professional with over 7 years of experience. Known for strong aƩenƟon to detail and adherence to safety protocols. Proven track record of improving workflow efficiency and reducing downƟme through proacƟve problem-solving. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong Ɵme management and prioriƟzaƟon abiliƟes. SKILLS

ExcepƟonal computer and Internet skills and proficient in (MicrosoŌ Office, Zendesk Dashboard, Live Chat, Google Sheet).

Ability to develop strong rapport even with difficult clients.

Excellent verbal and wriƩen communicaƟon abiliƟes to effecƟvely interact with customers.

UƟlizes company policies in every situaƟon.

Understands even the most complex instrucƟons.

Always maintains a professional aƫtude and demeanour.

Very reliable team player.

Ability to analyse data to track performance and idenƟfy trends R ELEVANT WORK EXPERIENCE

MARBILL CARE

Customer Support,

5/2024 to 7/2025

ResponsibiliƟes:

Executed account lockouts and security measures for customer protecƟon, maintaining high standards of confidenƟality.

Resolved escalated customer issues, demonstraƟng strong problem-solving skills and effecƟve communicaƟon.

Conducted thorough transacƟonal research and successfully negoƟated fee reversals, improving customer trust.

Managed 70-100 daily customer inquiries through emails and calls, providing soluƟons for complex financial issues and enhancing customer saƟsfacƟon.

Completed extensive training in compliance and customer service, enhancing knowledge of industry regulaƟons

Resolved customer inquiries with a 95% saƟsfacƟon rate, enhancing overall service quality. Unique Flavors & Fragrances LTD

Customer Service RepresentaƟve,

5/2022 to 2/2024

ResponsibiliƟes:

Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

Listened aƩenƟvely to caller needs to ensure a posiƟve customer experience.

Accessed electronic and paper cataloguing systems to look up product informaƟon and availability.

Strived for quick complaint resoluƟon; commended by supervisor for the ability to resolve problems on the first call and avoid escalaƟon of issues.

Excelled within a service-oriented company, demonstraƟng a talent for communicaƟng effecƟvely with customers from diverse backgrounds.

Kumasi ConƟnental Supermarket

Salesman,

7/2016 to 9/2022

ResponsibiliƟes:

Generated and qualified leads through various channels such as inside cold calling, emails, social media, networking events, and outside meeƟng clients in-persons to ensure they are a good fit for the company’s offerings.

Developed and maintain strong relaƟonships with both new and exisƟng clients to idenƟfy new business opportuniƟes and provided excepƟonal customer serviced to ensure saƟsfacƟon and encourage repeat business.

Conducted product demonstraƟons and presentaƟons tailored to the needs of potenƟal clients and clearly arƟculated the value and benefits of the products or services to persuade customers to make purchases.

NegoƟated terms and prices to close deals that are beneficial to both the company and the customer and handled objecƟons and provided soluƟons to address customer concerns.

Kept detailed records of customer interacƟons and sales acƟviƟes in the company’s CRM system and prepared reports and documentaƟon as required.

Stayed informed about industry trends, compeƟtor acƟviƟes, and market condiƟons to idenƟfy opportuniƟes and maintain a compeƟƟve edge.

ParƟcipated in ongoing training and workshops to enhance sales skills and product knowledge. Calvary CharismaƟc Centre (C.C.C)

Accounts Clerk,

2/2012 to /2016

ResponsibiliƟes:

Typed accurately, prepared and maintained accounƟng documents and records

Reconciled accounts in a Ɵmely manner.

Daily entered key data of financial transacƟons into database.

Informed management and compiled reports/summaries on acƟvity.

FuncƟoned in accordance with established standards, procedures and applicable laws. China Geo-Engineering Co-operaƟon

Maintenance Technician (Quarry),

3/2008 to 12/2011

ResponsibiliƟes:

Performed repairs and maintenance activities which included, but not limited to, Screen changing, Conveyor belt repairs and adjustment, wear parts replacement, Crusher liner or teeth replacement, Water pump service, and performed cutting, grinding, and drilling as needed and took part in all blasting processes.

EDUCATION

ELITE COLLEGE (WASSCE)

ALISON ONLINE (DIPLOMA)

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