Customer Service Manager
Resume:
Elizabeth Harper
Customer Service Manager
Yuma, AZ 85364
***********@*****.***
Professional Summary
Seeking a Part-Time or Full-Time Position
Work Experience
Server/Bartender
Ninja Sushi-Yuma, AZ
January 2024 to July 2024
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers Hostess
Cracker Barrel-Yuma, AZ
October 2022 to January 2024
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
• Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
• Efficiently managed high-volume periods by effectively prioritizing tasks while maintaining attention to detail
Customer Service Manager
Safety Services
2010 to 2011
Contact prospective customers to demonstrate products, explain product features, and recommend products based on their needs and interests
••Keep businesses informed and in compliance with Federal and State requirements
••Provide Safety Manuals, Safety training materials, labor law posters and regulation changes throughout the year
Tech Support Representative
NCO-Yuma, AZ
2008 to 2009
Communicate with customers by telephone to provide information about products or services and prices
• Provide technical support to customers
• Maintain customer privacy and commit to customer satisfaction
• Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
Mascot Assistant / Day Care
Diamond Project
2005 to 2007
Serve as mascot assistant for all home games
••Execute on pre-game and in-game mascot activities
••Set up and tear down of all mascot equipment
••Adhere to mascot program rules and policies
••Provide assistance to mascot in development of skits and related promotions
••Greet, introduce and welcome all children into the Kid's Club area
••Organize activities that stimulate children's physical, emotional, intellectual and social growth
••Sterilize toys and equipment on a regular bases
Accomplishments:
4.0 GPA - Presidents Honor Roll
Certificate of Computer Usage and Applications
Education
University Of Phoenix
Present
Arizona Western College
March 2012 to January 2013
Rio Salado College
March 2011 to August 2011
Testing Center
April 2008
High school diploma or GED
Skills
• Technical Support
• Microsoft Office (2 years)
• Restaurant experience
• Leadership
• Retail math (6 years)
• Office experience
• Hospitality
• Food handling
• Plating
• Knife skills
• Serving Experience
• Food service (6 years)
• Front desk
• Communication skills (6 years)
• Cold Calling
• Food safety (6 years)
• Shift management
• Guest services
• Food industry (6 years)
• Hotel experience
• Cash handling (10+ years)
• Cooking
• Cash register
• Computer skills
• Banquet Experience
• Retail sales (4 years)
• Bartending
• Supervising experience
• Phone etiquette (6 years)
• Food preparation (2 years)
• Call center
• Behavioral health
• Marketing
• QuickBooks
• Basic math
• Sales
• Culinary experience (1 year)
• Microsoft Word
• Upselling
• Host/Hostess
• Stocking (2 years)
• Data entry
• Microsoft Excel (2 years)
• Guest relations
• Accounting
• GMP
• Time management
Certifications and Licenses
Driver's License
Food Handler Certification
Contact this candidate