Lawn Care A Team
Resume:
Mala Diloreto
Cadiz, KY *****
*************@*****.***
Work Experience
Self Employed Owner/Operator
Kel-May Crew LLC-Cadiz, KY
June 2022 to Present
• Managed a team of two to three lawn care technicians, overseeing their daily schedules and ensuring timely completion of tasks
• Implemented efficient routing system to optimize travel time between job sites, resulting in a XX% reduction in fuel costs
• Developed and maintained relationships with clients, addressing any concerns or issues promptly to ensure customer satisfaction
• Created comprehensive lawn care plans for clients based on their specific needs and preferences, resulting in increased customer retention by XX%
• Oversaw the maintenance and repair of equipment, ensuring proper functioning and minimizing downtime
• Trained new employees on proper lawn care techniques, safety protocols, and company policies
• Performed regular quality checks on completed jobs to maintain high standards of service delivery
• Developed annual budget for the department, effectively managing expenses within allocated funds
• Conducted performance evaluations for team members, providing constructive feedback and identifying areas for improvement
• Led weekly team meetings to communicate goals, provide updates on projects, and address any operational challenges
• Implemented safety protocols to minimize accidents or injuries during lawn care operations
• Utilized software tools for scheduling appointments, tracking inventory levels, and generating invoices for billing purposes
Farm Manager
Suncrest Farm-Princeton, KY
October 2020 to July 2022
• Showed 2 horses successfully, this was a
• horse breeding farm, I got paid to ride and
• show horses
• lived there on property.
• Operated and maintained farm equipment, including tractors, mowers, trucks, trailers, weed eaters, chain saws
• Performed various tasks related to pasture management to feed horses and hay
• Maintained cleanliness and organization of farm buildings and structures
• Assisted in the maintenance of fences, gates, and other infrastructure on the farm
• Operated machinery such as chainsaws or pruning shears to trim trees or shrubs on the farm
• Assisted with livestock care by feeding animals, cleaning pens or stables, and administering medications when necessary
• Pruned trees or plants using shears, saws, pruners while following proper techniques
• Inspected equipment regularly for any malfunctions; reported issues promptly for repairs
• Assisted in the maintenance of farm buildings by painting, repairing structures as required
• Rode 6 horses a day and managed the property
Farm Worker
Forest View Farms-Tinley Park, IL
April 2016 to March 2019
• Saddled horses, gave lessons, took out trail rides up to 9 people
• Drove a 4 or 6 horse trailer to pony parties and events, upto a 6 pony wheel and upto 20 animals for a petting zoo
• Took 2 other volunteers or employees usually under 18 years old
• Drove up to a 6 horse trailer in the Chicagoland area. Even in the city
• Maintained cleanliness and organization of farm buildings and structures
• Assisted in the maintenance of fences, gates, and other infrastructure on the farm
• Assisted with livestock care by feeding animals, cleaning pens or stables, and administering medications when necessary
• Cleaned farming tools after use to prevent contamination between different areas of the farm
• Maintained inventory levels of farming supplies such as feed, shavings, and hay
• Monitored weather conditions and adjusted farming practices accordingly Service Writer/Manager
DRS SALES AND SERVICE, INC.-Meadville, PA
July 2004 to March 2013
• Oversaw daily operations of auto service department, ensuring efficient workflow and timely completion of repairs
• Managed a team of XX technicians, providing guidance, training, and performance evaluations
• Increased customer satisfaction ratings by XX% through improved communication and resolution of service issues
• Developed and maintained relationships with key vendors to ensure availability of parts and supplies for repairs
• Collaborated with sales team to identify opportunities for upselling additional services or products to customers
• Monitored inventory levels and implemented inventory control measures to minimize waste and maximize profitability
• Implemented safety protocols within the auto service department, reducing workplace accidents by XX%
• Served as point of contact for escalated customer complaints or concerns, resolving issues promptly and effectively
• Developed comprehensive maintenance plans for fleet vehicles, optimizing their lifespan while minimizing downtime due to breakdowns or repairs
• Liaised with dealership management team on strategic planning initiatives related to the auto service department's growth objectives
• Managed warranty claims process, coordinating with manufacturers to ensure timely resolution of customer issues
• Cultivated a positive and collaborative work environment, fostering teamwork and employee engagement
• Performed quality inspections on completed repairs to ensure adherence to industry standards and customer expectations
Education
High school diploma
Calvary baptist christian-Meadville, PA
August 1999 to June 2004
Skills
• Box truck
• Flatbed
• Driving
• Manual transmission
• Delivery driver experience
• Truck driving
Certifications and Licenses
Driver's License
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