Customer Service Store Manager

*

**** ********* **

Norman. OK *****

Phone 405-***-****

********@*******.***

Charles Rodriguez

Employment September 2019 – 2024 Trax NCED Security Norman, OK 73071 Fill in Security Guard- 3 days set schedule called in as needed. Checked all parking lots during night shift, buildings, fire alarms. Boilers, chillers, and safety equipment to make sure they were working correctly.

Assisted Hotel security when called upon. Relayed information to incoming shift If I covered mornings for inside guards I watched the cameras and did paperwork that was needed.

Employment

November 2016 – 2019 Walmart South Norman, OK 73071

Maintenance

Responsible for nightly cleaning of the inside and outside of the store.

August 2006-Oct 2016 What A Burger Norman, OK 73069

Manager

Night Manager responsible for the overall operation of the store during the hours of 10:00 p.m.-8:00 a.m.. I was on this shift during my ten years with WhatABurger. Responsible for all money in cashier registers and, safe. Receiving merchandise. and accountability, assigning work stations for the night, inventories, waste reports, cashier & customer service, food safety and insured the cleanliness of the store.

Manager

2005-2006 Family Dollar, Inc. Oklahoma City, OK 73159

Store Manager responsible for the overall operation of a medium-box retail outlet. Balance all paperwork and cash; make daily deposits, scheduling, and cleanliness of the store. Insure all schematics and plan- o-grams are kept current. Merchandising accordingly and for customer ease of shopping. Have been required to assist other stores in preparation for inventory and VIP visits. Trained other managers for taking over their own stores.

Control all P & L expenses in accordance with corporate regulations and guidelines.

Control hourly personnel to 40 hour work week.

Supervised and helped with recovery of store appearance.

Assisted with unloading of weekly shipments.

Worked over and above required hours weekly due to short staffing.

2003-2005 On Que Marketing Stillwater, OK

Manager

Convenience Store Manager Norman, OK. Responsible for the overall operation of a Travel Center with over $1. million dollar revenue. Balance all shifts paperwork for errors and consolidate all monies for deposit. Order all merchandise needed for daily operation of everyday convenience store business, interview applicants for job opportunities that may exist. Train new employees in all areas of convenience store operations to include ID checks for under age personnel. Distribute workload to all employees for all shifts worked to include graveyard personnel. Perform employee reviews as needed for advancement or counseling of poor performance. Maintain a clean and friendly environment for all customers entering.

1999-2003 Big Lots Incorporated Oklahoma City, OK

Interim Retail Manager

Promoted to Manager October 2001. Managed merchandising and operation of a 35,000 square foot store in accordance with

company

policies and procedures. Responsible for all aspects of hiring of personnel. Provide training and performance goals. Provide evaluative feedback to all personnel. Maintain ensuring merchandising/recovery completes high level of customer service by ensuring merchandising/recovery in a timely manner. Even distribution of work assignments to associates. Supervise and assist the unloading of trucks. Responsible for ledger reports, profit and loss statements, accounting reports, Bill of Lading input for accuracy of delivered goods, and all aspects of the book-keeping area to insure accuracy of all deposits and financial reports going to the corporate offices.

Assistant Store Manager

Merchandising March1999-2001

Responsible for all the above except ledgers, and profit and loss statements.

1998-1999 Valvoline Instant Oil Change Oklahoma City,

OK

Assistant Manager

Assist the Manager in the overall operation, which included greeting customers, inputting all customer information into the computer (vehicle identification, service to be performed, made recommendations for additional service needed for the vehicle). Assemble previous days reports, make deposits, order parts conduct end of month inventory, and schedule breaks. Do oil changes, install fuel filters, service transmissions, Four Wheel Drive differential service, make sure all bays were clean before

associates left for the day. Run end of the day reports, figure deposits making sure there was no variance in the deposit and the tickets written.

1995-1997 Wright Valley Oil Company Alamosa, Colorado

Manager

Supervised and scheduled eight employees. Responsible for all daily, weekly, monthly reports, deposits, accounting for large sums of cash, food stamp accountability, ordering all items to be sold, including gas, and the hiring and firing of personnel. Also responsible for monitoring gas sales, cleanliness of the store, customer service, vendor promotions and relations, and all other details both minor and major in relation to management of Alamosa's busiest convenience store.

1969-1991

SSG E-6 Administrative Supervisor. U.S. Army

Classified document control supervisor, File/Forms Management Inspector, Equal Opportunity Advisor Board member. Supervising approximately eight people, daily office management, typing, filing, and answering telephones. Performed all general office functions, trained new soldiers on upgraded computer systems. Ordered and accounted for all supplies for that office and other offices.

Education

1969-1991

General Education Degree

Continuing Education throughout Military Career. Tactical Army Combat Computer System, Instructor Training Course, Primary Leadership Development Course, and Advanced Noncommissioned Officers Course, NRI: Masters Small Engine Repair Course

References

James Poulin: Pastor Heaven Bound Family Church.1055 SE 24th Ave

SE, Norman, OK 73071 918-***-****

Tony Lairson: Road Runner Bedliner and Accessories, 611 Highland Pkwy, Norman, OK 73069 405-***-****

Languages

English, Fluent Spanish Speaking

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