Customer Service Data Entry

Julie Miles

Houston, TX ***** 678-***-**** *********@*****.***

Professional Summary

Detail-focused exceptional customer service driven service. Fast learner and committed to continuous, self-directed learning. Proven to understand customer requirements and translate them into wonderful customer interaction. Multi-talented in smoothly handling office administration support tasks. Team player who works to support group efforts to meet critical deadlines.

Skills

Excellent Customer Service

Business Administration

Spreadsheet Management

Schedule Maintenance

Documentation Review

Data Entry & 10-Key Proficiency

Oral & Written Communication

Analytical & Critical Thinking

Multi-tasking Abilities

Work History

Data Analyst/Administrative Assistant, 05/2001- 07/2009

Bank of America

Manage master data, create new entries, and update and delete existing ones.

Ensure imported data is of high quality by collaborating with quality assurance analysts when required.

Manage the activation and deactivation of data sets.

Ensure all confidential data and information is processed according to relevant guidelines.

Utilize advanced Excel spreadsheet functions to generate monthly reports.

Data Entry Specialist/Administrative Assistant, 11/1999 - 04/2001

Corrosion Specialties

Collected and digitized data such as invoices, canceled bills, client information, and financial statements.

Maintained a detailed and organized storage system to ensure data entries were complete and accurate.

Established data entry standards by continually updating filing systems to improve data quality.

Sent the completed entries for evaluation and final approval.

Administrative Officer, 10/1998 - 10/1999

Van Michael Salon

Answered phone calls, responded to queries, and replied to emails.

Created and electronically processed expense reports and managed office budgets.

Efficiently organized and stored crucial documents for the company.

Handled payment collections, reconciled daily transactions, and ensured that all funds were securely stored in the safe.

Utilized a computer to schedule client services, coordinating appointments with additional services to ensure a seamless and efficient visit for the client.

Education

Associate's Degree: Culinary Arts

The Art Institute of Atlanta - 1996

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