Customer Service Call Center

Tamia Carter

[City, State] • [Phone Number] • [Email] • [LinkedIn]

Professional Summary

Highly motivated receptionist and customer service professional with 5+ years of experience in front desk operations, call center support, and retail sales. Skilled in managing multi-line phone systems, scheduling, handling customer inquiries, and performing administrative tasks with accuracy and professionalism. Recognized for delivering excellent client experiences and maintaining smooth office operations. Seeking to leverage strong organizational, communication, and customer service expertise in a high-paying receptionist role.

Core Skills

Reception & Front Desk Operations • Multi-Line Phone System Handling • Customer Service & Conflict Resolution • Appointment Scheduling & Calendar Management • Call Center Support & High-Volume Calls • Retail Sales & POS Transactions • Office Administration & Clerical Support • Microsoft Office 365 & Teams

Professional Experience

Receptionist Barking Hound Village – Decatur, GA Present

• Serve as the first point of contact for clients, handling a high volume of calls and walk-in inquiries.

• Manage scheduling, appointment confirmations, and customer records.

• Resolve customer complaints and concerns with professionalism, ensuring positive client experiences.

• Perform administrative tasks including filing, data entry, and document preparation. Customer Support / Sales Associate Priceless Beauty Supply – Valdosta, GA Jan 2022 – Oct 2022

• Processed customer orders, payments, and returns with accuracy.

• Answered phone inquiries and provided detailed product information.

• Promoted sales and store promotions, improving customer engagement.

• Assisted with daily reports and collaborated with management on operations. Customer Support / Mail Room Specialist UPS – Stone Mountain, GA Mar 2020 – Aug 2021

• Managed inventory, processed reports, and supported office operations.

• Assisted customers with service inquiries and package concerns.

• Ensured smooth order processing and maintained accurate records.

• Provided reliable support in a fast-paced office and warehouse environment. Call Center Representative Shanley Fash’uns – Stone Mountain, GA 2018 – 2020

• Handled high-volume inbound and outbound calls, resolving customer issues and processing orders.

• Partnered with leadership to improve customer support services.

• Maintained organized records and performed clerical duties.

• Consistently exceeded service expectations and customer satisfaction targets. Education

Valdosta State University – Valdosta, GA

Bachelor of Science in Criminal Justice (In Progress) Technical Skills

Microsoft Office 365 (Word, Excel, Outlook) • Microsoft Teams • Email & Internet Research • CRM & Scheduling Tools

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