Customer Service Representative
Resume:
Bryan Cheshire
Claims Service Representative II
**** ********* *****, *****, ****** States, 31210
*************@*****.***
Claims Service Representative II with extensive expertise in claims processing, customer service, and documentation review, honed over 15 years at GEICO. Demonstrates a results-oriented approach through award-winning performance and exceptional critical thinking skills, ensuring accurate coverage assessments and efficient claims resolution. Proficient in data entry and Microsoft Office, consistently delivering high-quality service in fast-paced environments. Employment history
Claims/ Service
Representative II,
GEICO, Government
Employees Insurance,
Aug 2010 - Oct 2025
Macon, GA
Director of Professional
Services, Boeing
Aerospace
Macon, GA
• Owned and operated a food service business.
• Supplied fresh hot food to over 600 warehouse workers for breakfast and lunch 5 days a week.
• Oversaw a full staff of 6 people daily.
Warehouse Manager,
Georgie Farm Bureau
Macon, GA
• Managed the GFB supply warehouse.
• In charge of shipping and receiving.
• Supply distribution to the 2000 associates on site. Education
Southwest High school, Macon, Ga, Apr 1995 - May 1999 High School Diploma
Skills
Microsoft Office Insurance claims review Claims investigation Time management Team collaboration Decision-making Interpersonal communication Coverage determination Coverage assessments Documentation review File management Conflict resolution Insurance regulations Claims processing Customer service Attention to detail Active listening Critical thinking Teamwork Data entry Proficient in software Patient rapport Paperwork processing Number-savvy Skilled in software
Additional information
Accomplishments • Presented with multiple awards for excellent service throughout career.
• Monthly top performer with multiple financial gains for continued dedication.
• Developed and taught a 6-month training class for over 400 associates and management on the GEICO mobile app release nationwide.
• Top ranked in sales, winning many awards and incentives for job performance. Handled roadside claims efficiently, achieving top performance and numerous service awards.
Led training for claims team in 2020, enhancing team efficiency and knowledge. Excelled in claims, sales, and glass departments, consistently delivering outstanding customer service.
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