Customer Service Data Entry

Nakia Jones

********@*****.*** 862-***-**** Wood Ridge, NJ

https://www.linkedin.com/in/nakia-j-08294b244/

SUMMARY

Seasoned professional with 15 years of experience in customer service roles, including as a Remote Customer Service Rep at Ver-A-Fast. Skilled in managing high call volumes, fostering client relationships, and utilizing CRM software for sales and customer support. Seeking a Customer Service Agent role to leverage strong communication skills, proficiency in call center software, and a detail-oriented approach to customer satisfaction. WORK EXPERIENCE

Ver-A-Fast Rocky Road, OH

Remote Customer Service Rep Mar 2019 - May 2025

• Fostered client relationships to maintain high customer satisfaction and retention rates.

• Managed a high volume of sales calls, effectively converting leads into established customers.

• Utilized CRM software to meticulously track sales activities and maintain comprehensive customer records.

• Streamlined order entry processes, enhancing documentation accuracy and reducing shipping errors. Independent Tutor Elmwood Park, NJ

Tutor May 2021 - Aug 2023

• Evaluated student performance and delivered constructive feedback to facilitate academic growth.

• Developed and prepared educational materials tailored to individual learning needs.

• Conducted research on innovative language teaching methodologies and applied findings to enhance the English teaching process.

Clara Maass Medical Center Belleville, NJ

Unit Clerk Sep 2008 - Feb 2019

• Managed high-volume inbound communications, efficiently addressing patient appointments, referrals, and prescription requests.

• Delivered precise information regarding healthcare services, procedures, and insurance, enhancing patient understanding and satisfaction.

• Resolved patient concerns and complaints with empathy, ensuring issues were addressed promptly and professionally.

• Ensured meticulous documentation of patient interactions and inquiries within the hospital's database system.

• Coordinated patient check-ins and registrations, maintaining accurate demographic data and optimizing clinic workflow.

EDUCATION

Star Technical Institute

Diploma in Medical Billing and Coding, Medical Billing and Coding Newark, NJ

Jun 2003

SKILLS

Strong Customer Service and Communication Skills • Proficient in Using Call Center Software and Electronic Health Record (EHR) Systems • Ability to Manage High Call Volumes and Handle Inquiries Efficiently • Empathetic and Patient-Focused Approach to Addressing Concerns • Detail-Oriented With Accurate Data Entry and Record-Keeping

• Multitasking and Time Management in a Fast-Paced Environment • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Typing • Skills: Communication • Empathy • Problem-Solving • Active Listening

• Multitasking • Adaptability • CRM Software Proficiency • Product Knowledge • Conflict Resolution • Time Management • Zendesk • Excel • Google Sheets

CUSTOM SECTION

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