Accounts Receivable Customer Service
Resume:
LORRAINE DIAZ
Virginia Beach, VA *****
*********@*****.***
PROFESSIONAL SUMMARY
Competent Accounts Receivable Specialist bringing 10+ years of experience handling
accounts receivable functions. Exemplary skill in resolving billing disputes, providing
excellent customer service and applying payments. Recognized for effective leadership
with consistent achievement of objectives.
SKILLS
● Skip Tracing
● Background Checks
● Asset Recovery
● Debt Collection
● Friendliness
● Product knowledge
● Persuasiveness
● Adaptability
● Account monitoring
● Accounting proficiency
● Computer competencies
●
Investigative Research
● Debt Repayment Negotiation
● Vehicle Inspection
● Communication
● Time management
● Sales experience
● Telephone etiquette
● Customer Service
● Detail-Oriented
● Problem solving
● Leadership
●
WORK HISTORY
3/2024 to 1/2025
3/2020 to 2/2024
12/2016 to 02/2020
Call Center Representative
InfoCision Inc- Akron, OH
• Handled inbound and outbound calls for political, nonprofit, and commercial
campaigns, consistently exceeding call quality benchmarks.
• Met or surpassed daily fundraising and sales targets by effectively
communicating campaign goals and handing objections.
• Recognized for top-tier performance with 2% pay increase for contributing to a
20% increase in department productivity
Professionally Active Career Break
● Took Intentional pause to focus on full-time caregiving. Excited and energized
to return to work.
● Proactively pursued certifications through remote learning in Microsoft office
succeeding through outstanding self-management skills and strong ability to
focus.
Repossession Agent
Crescent Bank & Trust – Chesapeake, VA
● Improved client satisfaction by promptly locating and recovering collateral assets.
● Enhanced company reputation through professional interactions with clients and
debtors during the repossession process.
● Streamlined operations by maintaining accurate records of repossessions,
inventory, and transport logs.
● Reduced recovery time with diligent research and effective communication
between team members.
09/2012 to 11/2016 Collections Account Manager
USA Discounters – Norfolk, VA
● Reduced overdue accounts by implementing strategic collection techniques and
maintaining consistent communication with clients.
● Improved cash flow by prioritizing high-risk accounts and negotiating mutually
beneficial payment plans.
● Streamlined collection processes for increased efficiency, resulting in a higher
success rate of collecting outstanding debts.
● Maintained strong client relationships through effective communication and
empathetic negotiation skills, fostering a positive experience during difficult
financial situations.
04/2008 to 09/2012 Collections Agent
Gold Key Resorts & Professional Hospitality Resources – Virginia Beach, VA
● Enhanced client relationships by consistently maintaining clear communication
and promptly addressing concerns.
● Achieved successful debt collection results by utilizing negotiation skills and
developing customized payment plans.
● Streamlined the collections process for increased efficiency with detailed record-
keeping and timely follow-ups.
● Maximized revenue recovery through diligent research, verification of debtor
information, and persistent contact efforts.
07/2006 to 03/2008 Multi-Line Branch Manager
Express Check Advance – Virginia Beach, VA
● Increased branch profitability by implementing cost-saving measures and
streamlining operational processes.
● Developed a high-performing team through targeted recruitment, training, and
performance management initiatives.
● Improved customer satisfaction ratings by enhancing service quality and resolving
client issues promptly.
● Strengthened relationships with key clients, securing long-term partnerships and
driving revenue growth.
EDUCATION
06/1975 No Degree: Loss Prevention
ECPI University - Virginia Beach, VA
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