Customer Service Specialist
Resume:
CRISTAL
CHESTNUT
CONTACT
SKILLS
• FIve*
• Customer Service
• Time Management
• Attention to Detail
• Ability to troubleshoot
• Proficiency in Microsoft Teams
• Strong Communication
• Problem Solving
• Call center experience
• CRM software
• Call centers
• Computer proficiency
• Conflict resolution
• Payment processing
Forward-thinking Customer Service Specialist with proven track record of delivering exceptional customer experiences and resolving complex issues efficiently. Proactive in identifying customer needs and providing effective solutions to enhance satisfaction. Articulate communicator known for building strong relationships and fostering positive team environment. Ambitious and assertive, always striving to exceed targets and achieve excellence in all tasks.
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self- motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
PROFESSIONAL SUMMARY
IT Customer Service Specialist
Experis
Insurance Specialist
RemX
EXPERIENCE
- Ja
Diagnosing and resolving problem users experience when accessing
• my chart and epic accounts.
Navigating customers on how to get to specific functions in Epic resetting password and usernames along with helping customers navigate through their accounts.
•
Troubleshooting and resolving technical issues related to the Epic
• system.
Was responsible for technical maintenance, configuration, and
• support of the MyChart patient portal systems.
Performed administrative duties such as data entry, order processing,
• billing inquiries, account maintenance.
August 2021 - July 2023
Communicated with insurance carriers to ensure timely payment of
• claims.
Utilized Knowledge of CPT/ICD-10 Codes to accurately code and
• process the insurance claims.
• Negotiate contracts with underwriters.
• Advice clients on insurance coverage options.
Approve prior authorizations so patients can get the medications
• needed.
**************@*****.***
Dawson, Tx
July 2023- September 2024
•
•
Answered client questions regarding policy details, coverage
• limitations, and claims processes.
January 2016 - January 2021
Researched and evaluated potential clients' financial information to determine eligibility for coverage.
Issued insurance policies and communicated policy details clearly to clients.
Datafied October 2024- Current
GED
Navarro College
EDUCATION
February 2013
Record Retrieval: Obtains medical records for clients from healthcare providers, saving them the effort of contacting multiple offices
Release of Information (ROI): Acts as a HIPAA-compliant ROI provider for physicians and other facilities
Specialized Services: Provides services for specific industries, such as retrieval and summaries for life insurance claims and data collection for health quality initiatives
Contact this candidate