Customer Service Quality Assurance

CLERICAL/RECEPTIONIST

Kyra Herring

***************@*****.***

405-***-****

PROFILE

Highly motivated, energetic, reliable, and a strong passion for hospitality, Front Office Receptionist with 10+ years experience in providing excellent customer service. Skilled in multitasking within answering phones, managing appointment calendars and efficiently resolving customers inquiries. I have experience in cleaning a stand alone buildings as well. EXPERIENCE

QUALITY ASSURANCE, ADVANCE CALL CENTER TECHNOLOGY, NORMAN, OKLAHOMA 06/2022- PRESENT

Listen and grade calls to make sure all agents are following company policies and procedures, report to supervisors if coaching is necessary for the individuals that has failed on a call, schedule additional coaching sessions with phone agents. I have learned to treat customers the way you would like to be treated as a customer. CLEANER, PRIME CLEANING, OKLAHOMA CITY, OKLAHOMA — 09/2024 - PRESENT Clean and sanitize multiple areas within the building. Make sure all trash is removed, bathrooms are clean from top to bottom and floors are swept and mopped with in 3 hours a night Monday through Sunday.

CLERICAL/RECEPTIONIST/SECRETARY, CHRIS POWERS ROOFING AND REMODELING, OKLAHOMA CITY, OKLAHOMA 06/06/2006 - 05/15/2015

Implemented a digital filing system that reduced document retrieval time by 40% enhancing overall office efficiency as well as physical filing; scheduled and managed all appointments and meetings for staff members, meet with clients to ensure that the job that was requested correctly done within the company policy. Detail and clean make ready homes. EDUCATION

JohnMarshall High School -diploma, 2002

EOC - phlebotomist certificate, 2024

SKILLS

• Strong Customer Service Skills / Ability to Multitask/ Problem Solving / Microsoft Office Proficiency /Detail Oriented Cleaner

AWARDS - EMPLOYEE OF THE MONTH OF OCTOBER OF 2024