Customer Service Data Entry

Sara McGlown

Saint Peters, MO ***** ***********@*****.*** +1-636-***-****

Professional Summary

High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service

Highlights:

Store planning and design Strong communication skills Detail-oriented Organized

Excellent multi-tasker Cash handling accuracy

Personnel training and development Inventory control procedures www.linkedin.com/in/sara-mcglown-a97433357

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Financial Representative

R3 Dynamics LLC – Saint Charles, MO

July 2025-Current

• Handle sensitive medical information

• Ability to work independently and as part of a team

• Proficiency in computer software such as Excel, payment systems, Outlook, OneNote and other patient financial software

• Understanding of insurance verification and authorization processes

• Proficient in medical billing

• Knowledge of healthcare regulations and compliance.

• Strong communication skills

Assistant Manager

ALDI-Saint Charles, MO

September 2017 to December 2024

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

Resumes

Thursday, October 2, 2025 10:56 AM

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aspects of operations

• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods

• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

• Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly

• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills

Server/Bartender

Saltys Fresh Mex-Cottleville, MO

November 2016 to April 2023

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Developed and implemented strategies to improve productivity and streamline processes

• Managed daily operations, including scheduling, inventory management, and customer service

• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs

• Maintained high standards of quality control to ensure customer satisfaction

• Negotiated contracts with vendors to secure favorable pricing terms

• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Resolved customer complaints or issues promptly while maintaining a positive brand image

• Managed multiple projects simultaneously within established timelines

• Implemented employee recognition programs that increased morale by XX% Server

Lucky's-Saint Peters, MO

March 2016 to November 2016

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Cooperated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

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restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards

• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours

• Developed strong product knowledge including ingredients used in dishes allowing me to provide detailed information about menu items

• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services

• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

Shift Leader

Walgreens-O'Fallon, MO

July 2008 to February 2015

Processed an average of 60 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone.

Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated information to customers about product quality, value and style.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Cashier

Arby's Roast Beef-O'Fallon, MO

February 2007 to October 2007

Handled transactions quickly and efficiently.

Maintained a clean, stocked workstation and lobby. Sharpened multi-tasking skills by running two or more stations at a time. Involved in everything from cleaning restrooms, to handling customer complaints, to prepping and serving food, to bagging and expediting quickly and efficiently. Cashier/Customer Service/Manager

Michael's Arts & Crafts-O'Fallon, MO October 2005 to November 2006 Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. New Section 1 Page 3

Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Keep the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Trained new employees.

Education

High School Diploma

Fort Zumwalt West High School - O'Fallon, MO 2007

Links

http://www.linkedin.com/in/sara-mcglown-a97433357

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