Customer Service North Carolina

Imani D. Jessamy

Huntersville, NC

(e) *****.*******@*****.***, (m): 912-***-****

www.linkedin.com/in/ImaniJessamyFilmMaker

About Me

People First Leader Customer Service Expert Sales Expert I have a passion for people and for providing exceptional customer service to all people I interact with. I have excellent verbal and written communication skills. I have a Bachelor’s Degree, so I am a fast learner with a positive attitude. I am computer proficient in MS Office and Google Documents and Sheets.

Education

Bachelor of Science in Mass Communication and Journalism (Minor in Marketing) North Carolina A&T State University, May 2021

Professional Experience

Restaurant customer service concierge

Cheesecake Factory, Charlotte, North Carolina

March 2024 - Present

Essential Responsibilities

● Maintain a detailed knowledge of the menu and educate customers on the offerings in order to maximize sales and enhance the overall customer experience.

● Resolve customer concerns or issues quickly and effectively in collaboration with other team members and, when needed, store managers.

● Assist the leadership and management team in increasing sales for both in-person and online orders by recommending additional items from the menu. Customer Service Representative/ Call Center (remote) TD Bank Charlotte, North Carolina

April 2023 - February 2024

Essential Responsibilities:

● Served as a Confidential member of the Customer Service department by safeguarding and protecting customer and partner account information and transactions.

● Served as a dedicated and committed team member supporting the department's goals and objectives in all areas.

Imani D. Jessamy

Huntersville, NC

(e) *****.*******@*****.***, (m): 912-***-****

www.linkedin.com/in/ImaniJessamyFilmMaker

● Responded to and triaged customer service inquiries received daily via phone, email, and chat.

Residence Assistant

Greensboro, North Carolina

July 2019 - June 2021

Essential Responsibilities:

● Listened to any concerns or issues students had and communicated those issues to leadership or administration.

● Prepared for and participated in students’ first week on campus, including creating activities to engage students, checking them into the dorms, and conducting an orientation for the residence hall.

● Addressed any concerns students may have had with other residents and acted as a moderator to solve any problems quickly and effectively.

● Held regular meetings with students and planned fun, engaging activities to help students connect and create positive relationships.

Human Resources Assistant

Hernadon, Virginia

January 2018 - June 2019

Essential Responsibilities:

● Served as HR Assistant supporting the Regional HR Manager for the largest construction company in onboarding, recruiting, compliance requirements and training.

● Managed and performed Administrative functions in conjunction with the Regional Human Resource Manager including office operations, billing, mail and inventory.

● Organized internal meetings for members of the Executive Director and the Executive Leadership team.

Skills and Abilities

● Conflict Resolution, Sales, Customer Care, HR Compliance, Microsoft Applications, Interpersonal skills

Awards and Recognition

● Cheesecake Employee of the Month, September 2025

● Customer Service Award, TD Bank, November and December 2024

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