High School Customer Service
Resume:
Karen Smith
Contact
Preferred Name: Beth
***********@*****.***
Professional Summary
Dedicated and detail-oriented individual with exceptional communication, problem-solving, and decision-making skills. Proven ability to handle stressful situations, prioritize tasks, and maintain composure during emergencies. Possesses strong work ethic, known for excellent attention to detail, effective time management and adept at managing multiple priorities to consistently meet deadlines.
Education
Union County High School
High School Diploma
May 2009
Key Skills
Communication
Customer service
Strong work ethic
Attention to detail
Reliability & punctuality
Independence &
initiative
Critical thinking &
problem-solving
Organization & time
management
Crisis management &
calm under pressure
Adaptability & fast
learner
Microsoft 365
Work History
JULY 2016 – PRESENT
911 OPERATOR/DISPATCHER Union County Sheriff’s Office
Handled emergency calls and dispatched
appropriate resources, ensuring swift response
times.
Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure.
Utilized computer-aided dispatch systems to
accurately record and relay critical information.
Collaborated with law enforcement, fire
departments, and medical personnel to coordinate
emergency responses.
Utilized radio communication systems to relay
information to first responders and coordinate their activities.
Managed multiple incidents simultaneously,
prioritizing calls based on severity and available resources.
Trained new dispatchers on emergency protocols
and efficient handling of distress calls.
Liaison between our agency and higher authority
agencies to ensure policies and procedures are
being followed.
MARCH 2013 – JULY 2016
Stay at Home Mom Home
Manage multiple schedules for a household
Create and implement daily routines for effective scheduling
Establish budgets for utilities, food and other necessities to maintain fiscal responsibility
Coordinate medical appointments for all family
members and follow up with health care providers
Balance caregiving duties
JANUARY 2010 – MARCH 2013
Assistant Store Manager Scaff’s, Inc.
Supervise and train staff
Review staff performance and offer constructive
feedback
Collaborate with team leads on setting and achieving team-specific goals
Purchase inventory based on current trends, availability of new products and customer interest
Display merchandise to maximize purchasing appeal
Organize sales and product demonstrations
Write sales and customer reports and make
recommendations for improvements
Interact with customers and resolve complaints or grievances
Make schedules and maintain employee morale
References
Available upon request.
Contact this candidate