Customer Service Representative
Resume:
MADELEIN MAE VILLARIN TANSINGCO
************@*****.***
#*** ******* **., ****. ********
Apalit, Pampanga 2016
OBJECTIVES
Motivated and adaptable professional seeking to contribute strong work ethic, critical thinking, and a commitment to excellence in a dynamic organization. Eager to grow within a collaborative environment while delivering meaningful results and supporting team success. EXPERIENCE
>CUSTOMER SERVICE REPRESENTATIVE (Specialist) ; T-Mobile USA iQOR SM City Clark Malabanias, Angeles City, Pampanga From July 19, 2024
General Support—Sales, Billing, Tech,Retention
>SERVICE TRANSFERS ASSOCIATE/CASE MANAGER/CARE ADVANCED TECHNICAL VOICE ADVOCATE; SunRun (WFH set up)
Clearsource BPO. Ortigas Pasig City
October 18 2021 to MARCH 13 2024
>TELESALES REPRESENTATIVE; Virgin Media UK
Concentrix CVG Philippines. Eton Cyberpod Centris, Quezon City January 20 2020 to October 15 2021
Makes Outbound sales calls, hard selling
>TELESALES REPRESENTATIVE; Sprint Telesales
June 10 2019- December 20 2019
Alorica Teleservices. Inc. Eton Cyberpod Centris, Quezon City Takes inbound sales calls, hard selling
Inbound sales, Retentions
>ESL TEACHER / EVALUATOR; (office-based)
GnGn Eikaiwa Phils. Inc. Claro M. Recto Hwy Clark Freeport Zone-Clark April 2018- October 2018
Teach English as Second Language for Beginner to Intermediate learners Promoted to evaluations: Evaluates GTECS and Berlitz CONSULTANT; eBay
Sutherland Global Services 12/f PCC, 38th St., Triangle dr., BGC—Taguig February to July 2017
Trust and safety – Fraud analyst, Account takeover, multi accounts, restrictions and Suspensions CUSTOMER SERVICE REPRESENTATIVE I; Weight Watchers US Teletech Pampanga Delivery Center G/F bldg. 4 SM City, Lagundi, Mexico --Pampanga September 2016 to January 2017
ACHIEVEMENTS AND CERTIFICATIONS
● Teaching English as a Foreign Language (TEFL) Certificate
● Business Proficient English as a Second Language Certificate
● Basic Health Services Certificate
Core Skills & Competencies
● Customer Service Excellence – Proven ability to handle high-volume inbound and outbound calls with professionalism and empathy
● Effective Communication – Strong verbal and written communication skills in English; adept at simplifying complex information
● Problem Solving – Skilled in resolving customer concerns efficiently while maintaining high satisfaction ratings
● Multitasking & Time Management – Experienced in managing multiple systems and tasks simultaneously in fast-paced environments
● Sales & Upselling – Familiar with cross-selling and upselling techniques to meet and exceed performance targets
● CRM & Call Center Tools – Proficient in using tools like Zendesk, Salesforce, Avaya, and other ticketing systems
● Adaptability – Quick to learn new processes, tools, and scripts; flexible with shifting priorities and schedules
● Team Collaboration – Strong team player with experience in mentoring new hires and supporting team goals
● ESL Instruction – Delivered engaging English lessons to non-native speakers; customized teaching methods to suit learner needs
● Cultural Sensitivity – Experienced in working with diverse populations across different time zones and cultural backgrounds
● Performance Metrics – Consistently met KPIs including AHT, FCR, CSAT, and QA scores
● Conflict Resolution – Trained in de-escalation techniques and managing difficult conversations with tact and professionalism
EDUCATION
● Our Lady of Fatima University - Pampanga AY. 2014-2015,2015-2016 BS Psychology
● Assumpta Technical High School Graduated year 2014 specialized in Basic Health Services
● Fausto Gonzales Sioco Memorial School Graduated year 2010 Character References
Will be provided upon request.
By signing my name, I hereby verify that the above information is true, MADELEIN MAE V. TANSINGCO
Contact this candidate