Operations Coordinator Administrative

Gina Plasola

Office Professional/Certified Notary Public

704-***-**** ● *******.****@*****.*** ● Oakboro, NC 28129 Highly motivated professional with proven business acumen and office/people management expertise. Known to meet and exceed expectations with high productivity and efficiency, and can handle sensitive and confidential situations with complete discretion. A team-player with ability to work effectively with various cross-functional teams, driving workflow efficiencies and overall customer satisfaction in a competitive/fast-paced business environment. EXPERIENCE

Operations Coordinator 05/2025 to Present

Seven 2 Seven Mechanical- Concord, NC

● Manage customer records, service tickets, and job documentation

● Dispatch technicians efficiently based on location, skillset, and location

● Follow up on service and installation estimates along with maintenance agreement renewals Operations Administrator 01/2022 to 05/2025

Superior Fence & Rail of Charlotte- Concord, NC

● Provided back-end operations support such as material breakdowns, sales orders, inventory, purchasing, and special projects as assigned. In addition, managed the schedule of six sales consultants by matching customers with the appropriate consultant based on their needs

● Managed jobs by collecting and recording payments, checking in new contracts, providing assistance with the HOA application process, and acquiring permits

● Worked closely with operations team to ensure repairs were scheduled and completed in a timely manner Administrative Coordinator 05/2021 to 01/2022

Advanced Roofing Solutions- Mint Hill, NC

● Consistently met and exceeded individual performance metrics and provided general administrative, accounting, clerical, and executive support.

● Scheduled OSHA safety training; maintained OSHA document retention and records.

● Recommended website redesign to enhance brand awareness; oversaw company Google, Facebook, Yelp and Nextdoor pages; wrote blogs, uploaded SEO words, and generated Google and Facebook ads. Caregiver 08/2018 to 05/2021

Richard & Kay Tucker (Parents)- Oakboro, NC

● Assisted aged parents with their daily living needs, providing support and guidance to enhance their emotional, health and social well-being.

● Performed personal care tasks and basic hygiene and grooming to promote a clean, safe and secured environment, and achieved less home accidents.

● Maintained prompt response to emergency situations and documented all observations/interventions as regard care management, and administered their medications in accordance with medical prescriptions. Office Manager 07/2013 to 08/2018

SouthernAire Heating & Air Conditioning- Norwood, NC

● Managed the day-to-day office responsibilities, including scheduling service calls, estimates and installations.

● Actively participated in activities designed to improve customer satisfaction and retention service, and maximize business performance.

● Established positive working relationships at all levels of the organization, and maintained accurate client files and company contracts

LICENSES/CERTIFICATIONS

Certified Notary Public

License# 202*********

Issued by: State of North Carolina

Expires: 12/29/2026

EDUCATION

Stanly Community College Albemarle, NC

Human Services, 2010-2012

Maintained 4.0 GPA and was nominated for National Honor Society Stanly Community College Albemarle, NC

Internet Technologies, 2002-2004

SKILLS

● Can manage multiple projects and handle deadline pressure, improving organizational processes and

customer experience

● Superior organizational and administrative skills with the ability to multi-task and prioritize work

● Self-starter with the ability to follow through without supervision and maintain confidential matters with discretion

● Enthusiasm to learn new business and technical skills

● Outstanding verbal and written communication skills

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