Customer Service General Manager
Resume:
Kelly Hamlin
Naples, ME *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
RCA Rural Carrier Associate
USPS (United States Postal Service)-Scarborough, ME January 2020 to Present
General Manager/Regional Manager
Hospitality Management Company-Maine, ME
January 2015 to December 2019
GM/ Regional manager of two Hotels
Customer service
• I have my General Management certifications
• Managed an operating budget for 40 employees
• Tracked sales performance, Set annual goals for our banquet center along with bringing up our Hotel annual room sales, Recruitment for new construction contracts
• payroll
• Developed strong relations with customers and vendors on behalf of the organization along with customer care issues with guests making sure guests are happy with the end result.
• Determined staffing and scheduling requirements
• Trained and mentored all staff (Hotel Staff & Banquet Staff) Full Time Employment
L.L. Bean, Inc.-Freeport, ME
September 2015 to March 2016
Education
High school or equivalent
Poland spring academy
Skills
• General Accounting
• Microsoft Word
• Word
• Training & Development (5 years)
• Sales Management (5 years)
• Excel
• Administrative Experience (4 years)
• Inventory Management
• Hotel Management
• Team Building
• QuickBooks (3 years)
• Banquet Experience
• Customer Service (7 years)
• Outlook
• Operations Management (5 years)
• Conflict Management (5 years)
• Banquet Experience (5 years)
• Retail Sales (2 years)
• Scheduling
• Computer Skills (10+ years)
• Human Resources Management
• Team Management (5 years)
• Inventory
• Payroll
• Front Desk (5 years)
• Brand Management
• Management
• Operations
• Incident Management
• Food & Beverage (8 years)
• Serve Safe Certified (3 years)
• Supervising experience
• Team Development
• Hospitality Experience (5 years)
• Training & Development
• ADP
• training
Certifications and Licenses
General Manager
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