Customer Service Guest

Valeriia Tcerus

Denver, CO 720-***-**** *******@*****.*** LinkedIn: linkedin.com/in/valeriiatcerus Professional Summary

Friendly, attentive, and energetic hospitality professional with over two years of experience providing high-quality guest service in a fast-paced casino and restaurant environment. Skilled in multitasking, teamwork, and maintaining composure under pressure. Dedicated to ensuring a welcoming guest experience by anticipating needs, resolving concerns quickly, and maintaining excellent service standards.

Core Skills

• Guest Service & Hospitality Excellence

• Food & Beverage Service

• Cash Handling

• Order Accuracy & Efficiency

• Team Collaboration

• Problem-Solving & Conflict Resolution

• Cleanliness & Sanitation Standards

• Upselling & Menu Knowledge

• Multitasking in High-Volume Settings

Professional Experience

Customer Service Specialist / Food & Beverage Associate Monarch Casino Resort Spa – Black Hawk, CO March 2023 – Present

• Deliver exceptional guest service in a busy casino and restaurant setting.

• Take and serve food and beverage orders promptly and accurately.

• Handle cash, credit, and player transactions with precision and integrity.

• Resolve guest concerns with professionalism and maintain satisfaction and loyalty.

• Collaborate closely with kitchen and bar teams to ensure seamless service.

• Maintain a clean, safe, and organized work environment in compliance with company standards.

Education

Russian State Social University – Master’s Degree in Psychology (2012–2017) College of the Ministry of Foreign Affairs of Russia – Medical Office Computer Specialist

(2016–2018)

Languages

• English – Professional Proficiency

• Russian – Native/Bilingual

Additional Information

• Open to full-time or part-time server positions in restaurants, bars, or hospitality venues.

• Passionate about hospitality, teamwork, and delivering memorable dining experiences.

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