Patient Care Customer Relations

Pheonix Unger

Address: Tampa *****, FL

Phone number: 813-***-****

Email address: **************@*****.***

Goal-oriented professional with strong communication skills, adept at collaborating with diverse personalities to achieve impressive results. Proven ability to build robust relationships, facilitating teamwork and enhancing performance. Aspiring to work as a Physician Assistant in surgical settings to gain valuable experience, which will contribute to high-quality patient care. I also have experience performing high tempo customer relations for a prominent defense contractor and private security provider that has led to me being able to deal not only with client to business relations but with fast paced field operations as well. I believe all of these skill sets I have developed allow me a wide array of abilities that can be adapted to any environment.

Customer Relations Manager

Delta Foxtrot Solutions Inc.

Developed and implemented a customer feedback system, which significantly improved our response time to client concerns, helping us achieve a increase in overall client satisfaction ratings.

Established training programs for the customer service team, which enhanced their product knowledge and communication skills, leading to a 30% reduction in escalated issues and a smoother customer experience. Analyzed customer data and trends to identify areas for improvement, which informed strategic decisions that resulted in a 15% boost in customer retention rates year-over-year.

Fostered strong relationships with key clients, organizing quarterly check-ins and personalized support, which not only deepened customer loyalty but also led to a 25% increase in upselling opportunities.

01/2025 – present TAMPA, FL

Patient Care Technician

St. Joseph Main Hospital

Assisted patients with daily tasks like bathing, cleaning, and eating, which enhanced their comfort and dignity during their hospital stay. Collected vital signs and samples, helping the nursing team monitor patient health effectively.

Developed strong communication skills by engaging with patients and their families, fostering trust and understanding in their care. Organized tasks and responsibilities, which improved my time management skills and allowed me to balance work, school, and personal activities effectively. Collaborated with a diverse team on the floor, building professional relationships that ensured smooth operations and better patient experiences. 03/2024 – 12/2024

Sales Associate

Nike-Fort Myers/Tampa

Operated the cash register efficiently, which enhanced customer satisfaction by ensuring quick and accurate transactions.

Assisted customers in locating products on the sales floor, often anticipating their needs and providing exceptional service without requiring prompts. Processed a high volume of clothing items, demonstrating strong technical skills with point-of-sale systems and contributing to smoother store operations. 01/2023 – 03/2024

Sales Associate

Bath & Body Works

11/2022 – 01/2023

P U

PROFILE

EXPERIENCE

I worked varied hours, days and weekends as business needs dictate. I managed customer relations and customer service through daily communication and interaction.

I maximized customer interactions by promptly identifying needs and wants. I unpackaged and stocked the shelves to create a neat environment. I was a cashier as well and packaged many gifts for customers. Deli Associate

Publix

I carefully prepared orders by slicing, weighing and packaging cheeses and meats and calculated prices.

I maintained clean workspaces to maximize productivity and safety. I strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

I cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

I prepared hot meals and packaged them neatly for customers. 01/2022 – 07/2022

Bachelor of Science Degree

Florida Gulf Coast University

Current National Honor Society Member.

05/2026 FORT MYERS, FL

High School Diploma

Riverview High School

3.8/4.0 GPA

Senior Steering Member

Member of Riverview High School's flag football team (2020-2022) Completed AP courses in History, English, and Science. 05/2022 RIVERVIEW, FL

Work Planning and

Prioritization Critical Thinking Store Merchandising Time Management Customer Service

Teamwork and

Collaboration

Maintaining Clean Work

Areas

Managing Orders and

Deliveries

Stocking and

Replenishing

Patient Care

Working in a Fast-Paced

Environment Communication

SKILLS

EXPERIENCE

EDUCATION

SKILLS

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