Business Management Problem Solving

Customer and Personal Service Active Listening

Administration and Management Judgment and Decision Making Monitoring Critical Thinking

Mathematics Economics and Accounting

Sales and Marketing Time Management

Management of Personnel

Resources

Persuasion

Service Orientation

Social Perceptiveness Clerical

Complex Problem Solving Learning Strategies

Education and Training Instructing

May 2013 Present

Deborah Lynn Crawford

Professional Summary

Accomplished and energetic team player with a solid history of achievement in Business Management Motivated leader with strong organizational and prioritization abilities. Excellent communication skills, outstanding sales accomplishments. Handles tasks with accuracy and efficiency

Skills

Experience

Server and bartender trainer

Ruby Tuesdays Albany, NY

Collect money for drinks served.

Check identification of customers to verify age requirements for purchase of alcohol.

Clean glasses, utensils, and bar equipment.

Balance cash receipts.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

Serve wine, and bottled or draft beer.

Take beverage orders from serving staff or directly from patrons. Clean bars, work areas, and tables.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

133 Saratoga Road, Schenectady, NY 12302

Ph: 518-***-****

*******************@******.***

Sep 2009 Aug 2011

Plan, organize, and control the operations of a cocktail lounge or bar. Order or requisition liquors and supplies.

Supervise the work of bar staff and other bartenders. Serve snacks or food items to customers seated at the bar. Slice and pit fruit for garnishing drinks.

Greet guests and seat them at tables or in waiting areas. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Greet guests and seat them at tables or in waiting areas. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Answer telephone calls and respond to inquiries or transfer calls. Take and prepare to-go orders.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Inspect dining and serving areas to ensure cleanliness and proper setup. Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Inform patrons of establishment specialties and features. Order or requisition supplies and equipment for tables and serving stations. Order or requisition supplies and equipment for tables and serving stations. Business Manager

Lanc me Schenectady, NY

Evaluate customers' computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards. Keep records of customers' charges and payments.

File sales slips in customers' ledgers for billing purposes. Receive charge slips or credit applications by mail, or receive information from salespeople or merchants by telephone.

Mail charge statements to customers.

Prepare credit cards or charge account plates.

Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment.

Prepare sales slips or sales contracts.

Help customers try on or fit merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Jan 1990 Dec 2007

Maintain records related to sales.

Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.

Demonstrate use or operation of merchandise.

Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Inventory stock and requisition new stock.

Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Bank Branch Manager

Cohoes Savings Bank Albany, NY

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Examine, evaluate, or process loan applications.

Network within communities to find and attract new business. Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.

Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.

Prepare financial or regulatory reports required by laws, regulations, or boards of directors.

Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.

Oversee the flow of cash or financial instruments. Review collection reports to determine the status of collections and the amounts of outstanding balances.

Prepare operational or risk reports for management analysis. Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions. Plan, direct, and coordinate risk and insurance programs of establishments to control risks and losses.

Recruit staff members and oversee training programs. Submit delinquent accounts to attorneys or outside agencies for collection. Communicate with stockholders or other investors to provide information or to raise capital.

Evaluate data pertaining to costs to plan budgets. Review reports of securities transactions or price lists to analyze market conditions. Direct insurance negotiations, select insurance brokers or carriers, and place Jun 2011

insurance.

Education

BBA : Business

University of Phoenix Tempe, AZ

Contact this candidate