Customer Service A Full-Time

FERNANDA GUERRERO SANTILLAN

Charlotte, NC 980-***-**** ********.****@******.***

Professional Summary

Motivated and dependable professional with over nine years of customer service and management experience. Skilled at leading teams, solving problems, and keeping operations organized and efficient. Known for great communication, strong work ethic, and creating a positive environment for both customers and coworkers. Seeking a full-time 9-to-5 position with opportunities to grow.

Experience

Manager / Customer Service Lead

Don Pedro Mexican Restaurant — Charlotte, NC

2016 – 2025

• Supervised and trained employees to provide excellent customer service

• Managed daily operations, scheduling, and shift coverage

• Resolved customer concerns quickly and professionally

• Oversaw cash handling, registers, and end-of-day reports

• Helped maintain a friendly, organized, and efficient workplace

Education

GED — General Educational Development

Completed in North Carolina

Skills

• Customer Service & Communication

• Team Leadership & Training

• Scheduling & Organization

• Problem Solving & Conflict Resolution

• Cash Handling & POS Systems

• Bilingual: English & Spanish

References

Available upon request

Contact this candidate